Open To Work
Hailie Donnelley
Avondale,AZ
Summary
Dedicated Patient Access Representative skilled in diverse administrative functions and committed to enhancing patient care with empathy and professionalism. Strong communication and time management skills. contribute to a positive team environment. Proven track record in maintaining accuracy of medical records and safeguarding patient
information.
Overview
8
8
years of professional experience
Work History
Patient Access Representative
Phoenix Children’s Hospital
Avondale, AZ
04.2026 - Current
- Verified insurance information and collected accurate patient data.
- Resolved patient inquiries with empathy and professionalism.
- Collaborated with medical staff to enhance patient access processes.
- Applied HIPAA regulations to maintain confidentiality.
- Created and updated patient accounts in EMR system.
- Verified and ran insurances
- Collected copayments and created estimates based on insurance coverage
Customer Service Representative (seasonal)
Best Western
Surprise, Arizona
01.2023 - 05.2023
- Addressed guest inquiries and resolved complaints promptly.
- Provided information about local attractions and hotel amenities.
- Managed reservations using the hotel management system effectively.
- Processed payments accurately while ensuring data security protocols.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Operator/Packer
Thredup Distribution Center
Phoenix, Arizona
03.2020 - 08.2020
- Operated sorting equipment to efficiently categorize incoming items.
- Maintained cleanliness and organization of work area throughout shifts.
- Collaborated with team members to ensure smooth workflow during peak hours.
- Assisted in packaging products for shipment to enhance delivery processes.
- Monitored inventory levels and reported shortages to supervisors promptly.
- Packaged apparel accurately according to company guidelines and quality standards.
Hostess
Cracker Barrel Old Country Store and Restaurant
Glendale, Arizona
08.2018 - 12.2019
- Greeted and seated guests promptly in a welcoming environment.
- Managed reservation system to optimize table turnover and guest flow.
- Collaborated with servers to ensure timely service and guest satisfaction.
- Provided menu information and answered guest inquiries effectively.
- Maintained cleanliness and organization of front-of-house areas.
- Assisted in training new staff on hosting procedures and customer service standards.
- Coordinated special requests and accommodations for guests with specific needs.
- Monitored dining area for guest needs, ensuring a pleasant dining experience.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Built positive relationships with other front-of-house and kitchen staff.
- Assisted servers in bussing tables when needed during busy periods.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
Education
Medical Billing And Coding -
Auburn University
Auburn, AL 02.2026 - 05.2026
Copper Canyon High School
Glendale, AZSkills
- Patient registration
- Electronic health records
- HIPAA compliance
- Problem-solving
- Attention to detail
- Customer service
- Remote Work
- Collections
- Data entry
Timeline
Patient Access Representative
Phoenix Children’s Hospital
04.2026 - Current
Medical Billing And Coding -
Auburn University
02.2026 - 05.2026
Customer Service Representative (seasonal)
Best Western
01.2023 - 05.2023
Operator/Packer
Thredup Distribution Center
03.2020 - 08.2020
Hostess
Cracker Barrel Old Country Store and Restaurant
08.2018 - 12.2019
Copper Canyon High School