Hailie Hauer
Winona,MN
Summary
Offering strong interpersonal skills and natural ability to connect with customers, eager to learn and develop in sales/customer service environment. I bring understanding of sales techniques and customer engagement strategies.
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
2
2
years of professional experience
Work History
Sales Associate
Opitz Outlet
Minnetonka, MN
08.2024 - 08.2025
- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
- Maintained organized sales floor, ensuring merchandise is stocked, displayed, and replenished effectively.
- Performed cash, card, and check transactions to complete customer purchases.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Prioritized helping customers over completing other routine tasks in store.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Monitored customers for signs of security concerns and escalated issues to management.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Handled multiple customer queries simultaneously, prioritizing tasks for optimal efficiency.
- Improved store cleanliness and organization, leading to more appealing shopping environment.
- Contributed to loss prevention initiatives by diligently monitoring suspicious activity on the sales floor and reporting concerns promptly to management.
- Built productive relationships with customers to establish trust, rapport and increase satisfaction.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Trained new associates on sales techniques and store policies to ensure consistent service delivery.
Sales Associate
Marshalls
Minnetonka, MN
08.2023 - 07.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Collaborated with team members to achieve monthly sales targets.
Sales Associate
Ace Hardware
Hopkins, MN
10.2023 - 06.2024
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained organized inventory displays to ensure product visibility and accessibility.
- Operated point-of-sale systems efficiently, processing transactions accurately.
- Collaborated with team members to restock shelves promptly during peak hours.
- Handled customer complaints professionally, resolving issues to foster satisfaction.
- Executed daily cleaning and maintenance tasks to uphold store standards.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
High School Diploma -
Hopkins High School
Minnetonka, MNSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Listening skills
- Relationship building
- Goal oriented
- Cash handling
- Verbal/written communication
- Client service
- Conflict resolution
Timeline
Sales Associate
Opitz Outlet
08.2024 - 08.2025
Sales Associate
Ace Hardware
10.2023 - 06.2024
Sales Associate
Marshalls
08.2023 - 07.2024
High School Diploma -
Hopkins High School