Hailie Hernandez

• Followed lesson plans designed by absent teachers.
• Maintained day-to-day classroom management and discipline to promote learning initiatives.
• Upheld classroom routines to support student environments and maintain consistent schedules.
• Followed classroom plans left by class teacher to continue student education and reinforce core concepts.

Problem solve customers student loans

Assist customers with student loans questions, account

Sales

Take payments

• Responded to customer requests for products, services, and company information.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
• Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.