Hailie Spratt
Cambridge City
Summary
Detail-oriented individual with experience in customer-facing roles. Skilled in relationship building and time management, contributing to smooth operations and customer satisfaction. Ready to leverage expertise to enhance service quality and operational excellence.
Overview
7
7
years of professional experience
Work History
Associate
AMC Theatres
Richmond, IN
01.2026 - Current
- Assisted in daily operations by providing exceptional customer service and support to guests.
- Maintained cleanliness and organization of the theatre environment, ensuring a welcoming atmosphere.
- Operated point-of-sale systems efficiently, processing transactions accurately and quickly.
- Collaborated with team members to manage inventory levels and assist with stock replenishment.
- Engaged with guests to promote upcoming events and enhance overall movie-going experience.
- Executed opening and closing procedures, contributing to smooth operational transitions each day.
Cashier
St. Vincent DePaul
Mason, OH
03.2024 - 02.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced registers at end of shifts.
- Assisted customers with product selections, enhancing overall shopping experience.
- Collaborated with team members to ensure smooth store operations during peak hours.
Seasonal Worker
Kings Island
Mason, OH
11.2024 - 01.2025
- Operated rides and attractions, ensuring guest safety and adherence to operational protocols.
- Assisted in crowd management during peak hours, enhancing visitor experience and flow.
- Trained new seasonal workers on safety procedures and park policies, fostering teamwork.
- Maintained cleanliness and organization of assigned areas, contributing to overall park presentation.
Receptionist
Holiday Inn
Mason, OH
06.2021 - 09.2023
- Managed front desk operations, ensuring smooth check-in and check-out processes.
- Provided exceptional customer service, addressing guest inquiries and concerns promptly.
- Coordinated room reservations using property management systems to optimize occupancy rates.
- Assisted in maintaining cleanliness and organization of lobby and reception areas.
Outbound Sales Call Center Agent
Globelifeinsurance
Mason, OH
09.2022 - 08.2023
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Collaborated with team members to enhance overall sales strategy and performance metrics.
- Executed outbound sales calls to generate leads and cultivate client relationships.
Private Cleaner
Miami University
Oxford, OH
06.2019 - 05.2020
- Maintained cleanliness and organization in designated areas, adhering to university standards.
- Utilized specialized cleaning equipment and chemicals for effective sanitation processes.
- Implemented efficient cleaning schedules, ensuring timely completion of daily tasks.
- Trained new staff on proper cleaning techniques and safety protocols.
Education
High School Diploma -
William Mason High
Mason04-2021
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Leadership qualities
- Customer interaction
- Customer engagement
- Relationship building
- Complex Problem-solving
Timeline
Associate
AMC Theatres
01.2026 - Current
Seasonal Worker
Kings Island
11.2024 - 01.2025
Cashier
St. Vincent DePaul
03.2024 - 02.2025
Outbound Sales Call Center Agent
Globelifeinsurance
09.2022 - 08.2023
Receptionist
Holiday Inn
06.2021 - 09.2023
Private Cleaner
Miami University
06.2019 - 05.2020
High School Diploma -
William Mason High