Summary
Overview
Work History
Education
Skills
Additional Information/Certifications
Timeline
Generic

Haily Brown

Katy,TX

Summary

A sculpted mind with several years of sales, customer service and management experience. Seeking employment providing consistent hours in a positive work environment.

Overview

5
5
years of professional experience

Work History

Shift Lead

Taco Bell
Katy, TX
06.2024 - Current

My duties include, stocking, cleaning, taking orders, taking payment and assisting with any customer issues.

Order Processing Specialist

AUT Solutions
Houston, TX
05.2022 - 06.2024
  • My daily tasks include inputting all orders in the CRM and manufacturing software, creating sales orders, contacting clients to confirm shipping details and creating and proving invoices.

Opening Manager

Panera Bread LLC
College Station, TX
10.2020 - 05.2022
  • My daily tasks included opening the store before employees arrived. Completing regular fresh and frozen inventory, creating weekly schedules and assigning daily tasks and duties.

Customer Service Escalation Specialist

Wayfair LLC
College Station, TX
07.2019 - 10.2020
  • I started as a level one CSR and work my way up to a level three CSR. I was then trained to be on a team of managers that take calls requiring management level escalation.

Daytime Manager

Whataburger
College Station, TX
05.2019 - 10.2020
  • My job consisted of delegating daily tasks, performing regular temperature checks, assisting with customer complaints and performing inventory.

Education

High School Diploma -

A&M Consolidated High School
College Station, TX
05.2019

Wayfair 8 Week De-escalation Training

Wayfair 8 Week Large Account Management Training

Skills

  • Customer Service
  • Management
  • Up-Selling
  • Work Delegation
  • Conflict Management
  • Order Processing

Additional Information/Certifications

  • Recipient of the the Bronze, Silver and Gold Awards through the GSCTX.
  • Girl Scout Leader of 3+ years.
  • TABC Certified
  • CPR Certified

Timeline

Shift Lead

Taco Bell
06.2024 - Current

Order Processing Specialist

AUT Solutions
05.2022 - 06.2024

Opening Manager

Panera Bread LLC
10.2020 - 05.2022

Customer Service Escalation Specialist

Wayfair LLC
07.2019 - 10.2020

Daytime Manager

Whataburger
05.2019 - 10.2020

High School Diploma -

A&M Consolidated High School

Wayfair 8 Week De-escalation Training

Wayfair 8 Week Large Account Management Training
Haily Brown