Haily Onysko
Elyria
Summary
Dynamic hospitality professional with extensive experience at The Cheesecake Factory and The Ivy. Proven ability to enhance customer satisfaction through exceptional service, strong multitasking skills and a nurturing personality. Efficient at cash handling and upselling, consistently delivering top-tier dining experiences while fostering teamwork and effective communication in high-pressure environments. Thriving in fast paced environments as well as treating each guest with memorable interactions.
Overview
3
3
years of professional experience
Work History
Waitress/Server
The Cheesecake Factory
04.2022 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Personalizing each individual guest needs and expectations to ensure a top-tier dining experience.
- Collecting knowledge of menu items to perfect tour guiding of menu items and upselling alcoholic drinks, appetizers and entrees.
Bartending
The Ivy
03.2023 - 09.2023
- Increased overall event success with timely setup and breakdown of bartending stations.
- Enhanced customer experience by executing exceptional bartending skills and providing personalized service.
- Assisted with bartending duties during high-volume shifts.
- Demonstrated versatility in bartending styles, adapting techniques to fit the theme of each unique event.
- Enhanced guest satisfaction by providing exceptional bartending services and maintaining a clean, organized bar area.
- Supported company goals by representing professional but fun social media to attract new and returning guests.
Education
Associate of Arts - Current Student
Lorain County Community College
Elyria, OH06-2027
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Order taking
- Attention to detail
- Cash handling
- Hospitality service expertise
- Menu memorization
- Efficient communication
- Knowledge of beverages and liquor
- Upselling
@hailyonysko
Timeline
Bartending
The Ivy
03.2023 - 09.2023
Waitress/Server
The Cheesecake Factory
04.2022 - Current
Associate of Arts - Current Student
Lorain County Community College
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