Haily Somerset

• Provided exceptional customer service by addressing guest inquiries and resolving issues promptly.
• Collaborated with kitchen staff to ensure timely order preparation and presentation.
• Maintained cleanliness and organization of dining area, enhancing overall guest experience.
• Assisted in training new servers on menu items and service protocols to improve efficiency.
• Delivered food and beverages accurately while adhering to health and safety standards consistently.
• Engaged with guests to build rapport, fostering a welcoming atmosphere that encouraged repeat visits.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Bussed and reset tables to keep dining room and work areas clean.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Handled cash transactions accurately, contributing to balanced daily financial reports.

• Delivered attentive care and supervision to children across diverse age groups.
• Designed and implemented engaging activities that fostered creativity and learning in children.
• Ensured safety by implementing proactive monitoring and rigorous safety practices.
• Facilitated effective communication with parents to discuss children's progress and behavior.
• Supported and nurtured child with autism through tailored care strategies.
• Assisted in caring for infants by changing diapers. Supported feeding routines to ensure proper nutrition. Facilitated nap times to promote healthy sleep habits.

• Delivered expert health guidance to clients, ensuring personalized care plans that address individual needs.
• Conducted outreach to potential clients to generate interest in services. Followed up with leads to nurture relationships and facilitate conversions.
• Invested extensive hours to enhance project outcomes.
• Streamlined application and payment processes to enhance user experience.
• Maintained cleanliness and organization of work environment.

Facilitated customer product discovery and selection processes.

Facilitated item exchanges and returns to enhance customer satisfaction.

Processed money orders with precision and accuracy.

Assisted customers with Florida Lottery ticket purchases. Managed cash transactions for lottery sales. Provided support in maintaining accurate inventory of lottery tickets.

Executed nightly drawer counts to ensure accurate cash management.

Maintained cleanliness and organization of work area.

• Crafted high-quality beverages according to standardized recipes and customer preferences.
• Trained new baristas on coffee preparation techniques and customer service protocols.
• Maintained cleanliness and organization of workstations, ensuring compliance with health standards.
• Assisted in inventory management by tracking stock levels and placing orders as needed.
• Provided exceptional customer service, enhancing overall guest satisfaction and loyalty.
• Cleaned counters, machines, utensils, and seating areas daily.
• Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
• Maintained regular and consistent attendance and punctuality.

Processed food orders with accuracy and efficiency.

Managed incoming phone calls and processed takeout orders efficiently.

Organized and packed food orders for takeout customers.

Managed table service for dine-in guests, ensuring a high-quality dining experience.

Executed table bussing operations to maintain cleanliness and efficiency in dining areas.

Executed daily sweeping and mopping routines to maintain cleanliness and hygiene standards.

Oversaw drawer and tip counting processes, ensuring accurate distribution among servers.

• Delivered exceptional customer service in fast-paced environment.
• Maintained cleanliness and organization of workstations and dining areas.
• Collaborated with team members to ensure efficient workflow during peak hours.
• Operated kitchen equipment safely, adhering to food safety regulations.
• Took orders, prepared meals, and collected payments.