HAIZHON LAUGHTER
2727 E. BERETTA PLACE,AZ
Summary
- Accomplished Executive Administrative Assistant with a proven track record at the United States Air Force, enhancing office efficiency and confidentiality. Expert in Office Management and Customer Service, I streamlined processes, significantly reducing response times by over 30%. Skilled in Advanced MS Office Suite, I facilitated high-level executive support and team productivity.
- Driven and resourceful administrative professional with 14+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
- Organizational Defense Travel Assitant skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills.
- Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.
- Personable individual with strong organization skills, to multitask and build relationships. Adept at prioritizing conflicting business or customer needs. Successful in working within collaborative environments.
Overview
17
17
years of professional experience
Work History
Executive Administrative Assistant
United States Air Force
Scott Air Force Base, IL
09.2007 - 05.2024
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action.
- Scheduled appointments promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations.
- Managed budgets and expenses, maintaining financial records for accurate reporting and analysis.
- Scheduled appointments and handled calenders for senior leadership.
- Screened personal and business calls and directed to appropriate party.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Updated and maintained confidential databases and records.
- Facilitated training and onboarding for incoming office staff.
Client Support Technician
United States Air Force
Scott AFB, IL
09.2007 - 05.2024
- Streamlined support processes for increased efficiency and reduced response times.
- Increased customer loyalty through consistent delivery of exceptional support services.
- Assisted in the development of knowledge base articles to facilitate self-help resources for clients.
- Collaborated with cross-functional teams for seamless integration of new products and services.
- Conducted regular assessments of existing systems, recommending upgrades or replacements when necessary for optimal performance.
- Contributed to the achievement of team targets by consistently meeting individual performance goals.
- Delivered personalized support experiences that aligned with each client''s unique requirements and expectations.
- Supported remote users by providing effective solutions through phone, email, and chat channels.
- Trained new team members to ensure high-quality service and adherence to company standards.
- Enhanced client satisfaction by promptly addressing and resolving technical issues.
- Utilized problem-solving skills to identify root causes behind recurring issues, implementing long-term resolutions instead of temporary fixes.
- Developed strong relationships with clients, fostering trust in our ability to provide reliable support solutions.
- Continuously updated personal knowledge about industry trends, emerging technologies, and evolving best practices in order to maintain expertise within the field.
- Identified opportunities for process improvement, leading to more efficient troubleshooting methods.
- Managed ticketing system to prioritize tasks and ensure timely resolution of client issues.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Documented support interactions for future reference.
- Configured hardware and granted system permissions to new employees.
- Translated complex technical issues into digestible language for non-technical users.
- Researched product and issue resolution tactics to address customer concerns.
- Helped streamline repair processes and update procedures for support action consistency.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Patched software and installed new versions to eliminate security problems and protect data.
- Installed, configured and maintained computer systems and network connections.
- Installed and configured operating systems and applications.
Postal Clerk
United States Air Force
Kadena AB, Japan
09.2007 - 05.2024
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Consistently met deadlines even under high-pressure circumstances while maintaining a positive attitude amongst coworkers.
- Enhanced customer satisfaction by efficiently sorting and distributing mail to appropriate recipients.
- Managed inventory levels for mailing supplies, placing orders as necessary to maintain availability for customers.
- Developed strong knowledge of USPS policies and procedures, providing informed assistance to customers when needed.
- Collaborated with team members to maintain a clean and organized work environment, promoting efficiency and safety.
- Identified potential discrepancies or errors in address information before processing items for shipment, reducing returned mail rates significantly.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Supported colleagues during peak hours, working together effectively under pressure for optimal performance.
- Set staff schedules to optimized coverage of all areas.
- Monitored performance of junior team members and offered support.
- Facilitated communication between departments by coordinating inter-office meetings that fostered teamwork across different units.
- Trained new employees on postal procedures, regulations, and company policies leading to a smoother onboarding process.
Education
Associate of Arts - Business Administration
Community College of The Air Force
Montgomery, AL05.2020
Postal Clerk Certification - Postal Clerk
Department of The AF Inter Service Postal Training
Fort Jackson, South Carolina04.2019
A+ Certification - Computer Support Technician
CompTIA
Tucson, AZ09.2009
Skills
- Expense Reporting
- Customer Service
- Office Management
- Information confidentiality
- File Management
- Calendar Management
- Event Coordination
- Process Improvement
- Meeting Support
- Business Correspondence
- Executive Support
- Advanced MS Office Suite
Timeline
Executive Administrative Assistant
United States Air Force
09.2007 - 05.2024
Client Support Technician
United States Air Force
09.2007 - 05.2024
Postal Clerk
United States Air Force
09.2007 - 05.2024
Associate of Arts - Business Administration
Community College of The Air Force
Postal Clerk Certification - Postal Clerk
Department of The AF Inter Service Postal Training
A+ Certification - Computer Support Technician
CompTIA