Haleigh Roberts
Marengo
Summary
Skilled Front Desk Associate with proven expertise in administrative support and exceptional listening skills, honed at Massage Envy. Excelled in delivering top-notch customer service by efficiently handling credit card transactions and scheduling appointments. Demonstrated ability to improve operational efficiency, training new staff with a focus on achieving customer satisfaction and operational excellence.
Overview
2
2
years of professional experience
Work History
Front Desk Associate
Massage Envy
Westerville
01.2024 - Current
- Answered phones, booked reservations, and responded to inquiries from customers.
- Verified customer credit to establish payment method for accommodations.
- Assisted guests at check-in, providing information on various services within hotel.
- Greeted guests upon arrival and provided excellent customer service.
- Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
- Handled various administrative tasks such as filing paperwork, entering data into computer systems, photocopying documents.
- Trained newly hired employees on front desk procedures and business operations.
Front Desk Associate
Massage Envy
Westerville
04.2023 - 09.2023
- Verified customer credit to establish payment method for accommodations.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
Education
Some College (No Degree) - Accounting And Finance
Columbus State Community College
Columbus, OHSkills
- Administrative support
- Scheduling appointments
- Scheduling
- Credit card handling
- Listening skills
Timeline
Front Desk Associate
Massage Envy
01.2024 - Current
Front Desk Associate
Massage Envy
04.2023 - 09.2023
Some College (No Degree) - Accounting And Finance
Columbus State Community College
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