Dynamic CSR with proven expertise in customer satisfaction and CRM software, honed at Family Dollar. Excelled in a fast-paced environment, leveraging active listening and critical thinking to resolve complaints, boosting repeat business. Skilled in managing high call volumes with professionalism, ensuring minimal wait times and high customer focus.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.