Summary
Overview
Work History
Education
Skills
Timeline
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Haleigh Walton

Summary

Dynamic CSR with proven expertise in customer satisfaction and CRM software, honed at Family Dollar. Excelled in a fast-paced environment, leveraging active listening and critical thinking to resolve complaints, boosting repeat business. Skilled in managing high call volumes with professionalism, ensuring minimal wait times and high customer focus.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

2
2
years of professional experience

Work History

Csr

Family Dollar
01.2023 - Current
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.

Education

Cna Certification - Healthcare/cna

Heavenly Hands Institute
Vicksburg, MS
04-2024

High School Diploma -

Warren Central High
Vicksburg, MS
05-2019

Skills

  • Call center experience
  • Customer focus
  • Complaint handling
  • CRM software
  • Customer service
  • Active listening
  • Professional telephone demeanor
  • Conflict resolution
  • Critical thinking

Timeline

Csr

Family Dollar
01.2023 - Current

Cna Certification - Healthcare/cna

Heavenly Hands Institute

High School Diploma -

Warren Central High
Haleigh Walton