Dedicated professional with a background in employee training and customer service. Known for strong time management and quality assurance skills, contributing to enhanced team performance and operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Cracker Barrell Old Country Store
Knoxville, Tennessee
07.2025 - Current
Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
Resolved customer complaints in a professional manner to maintain positive relationships with guests.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Supervised and trained staff in customer service, food handling, and safety protocols.
Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
Server
Cracker Barrell Old Country Store
Lenoir City, Tennessee
05.2021 - Current
Processed customer orders accurately, relaying special requests to kitchen staff for precise meal preparation.
Supported team members during peak hours, facilitating timely service delivery and enhancing customer satisfaction.
Maintained cleanliness and organization of dining area throughout shifts.
Upsold menu items to enhance guest experience and increase sales opportunities.
Executed opening and closing duties, setting up dining area and restocking supplies to ensure smooth operations.
Employee Training Coordinator
Cracker Barrell Old Country Store
Lenoir City, Tennessee
09.2023 - 09.2025
Coordinated training sessions that enhanced team performance and elevated service quality.
Organized cross-training programs to foster employee versatility and strengthen teamwork.
Conducted new employee orientation to introduce employees to policies, culture and objectives.
Coached employees in developing and achieving individual performance goals.