Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Haleigh (Jazmine) Wells

Knoxville,TN

Summary

Dedicated professional with a background in employee training and customer service. Known for strong time management and quality assurance skills, contributing to enhanced team performance and operational efficiency.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Restaurant Manager

Cracker Barrell Old Country Store
Knoxville, Tennessee
07.2025 - Current
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.

Server

Cracker Barrell Old Country Store
Lenoir City, Tennessee
05.2021 - Current
  • Processed customer orders accurately, relaying special requests to kitchen staff for precise meal preparation.
  • Supported team members during peak hours, facilitating timely service delivery and enhancing customer satisfaction.
  • Maintained cleanliness and organization of dining area throughout shifts.
  • Upsold menu items to enhance guest experience and increase sales opportunities.
  • Executed opening and closing duties, setting up dining area and restocking supplies to ensure smooth operations.

Employee Training Coordinator

Cracker Barrell Old Country Store
Lenoir City, Tennessee
09.2023 - 09.2025
  • Coordinated training sessions that enhanced team performance and elevated service quality.
  • Organized cross-training programs to foster employee versatility and strengthen teamwork.
  • Conducted new employee orientation to introduce employees to policies, culture and objectives.
  • Coached employees in developing and achieving individual performance goals.

Education

Associate of Science - Business Administration

South College
Knoxville, TN
06-2024

Skills

  • Food service background
  • Food safety compliance
  • Order delivery practices
  • Pre-shift walk-through
  • Food presentation
  • Quality assurance
  • Staff scheduling
  • Team leadership
  • Complaint resolution
  • Time management
  • Customer service

Certification

  • Serv Safe Alcohol License
  • Serv Safe Food Handler Certification

Timeline

Restaurant Manager

Cracker Barrell Old Country Store
07.2025 - Current

Employee Training Coordinator

Cracker Barrell Old Country Store
09.2023 - 09.2025

Server

Cracker Barrell Old Country Store
05.2021 - Current

Associate of Science - Business Administration

South College
Haleigh (Jazmine) Wells