Haley Albury

Lead Pharmacy Technician

CVS Pharmacy

Palm Beach Gardens

03.2015 - Current

Supervised daily pharmacy operations, ensuring strict compliance with regulations.
Managed inventory levels and processed medication orders efficiently.
Trained and mentored new pharmacy technicians on standard procedures.
Assisted pharmacists in accurate preparation and dispensing of medications.
Communicated with healthcare providers regarding medication therapy management.
Implemented safety protocols to minimize medication errors in the pharmacy.
Coordinated workflow among staff to enhance overall service efficiency.
Managed inventories, rotated stock, removed expired, or damaged drug products and resolved discrepancies in drug counts.
Managed day-to-day operations of the pharmacy department including staffing schedules.
Assisted in the training of new pharmacy technicians and provided feedback on their performance.
Maintained clean and organized pharmacy shelving and work areas.
Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
Worked with insurance companies to process claims, resolve problems and obtain payments.
Ensured that all medications were stored properly, following safety protocols.
Adhered to regulatory guidelines for workplace safety and customer confidentiality.
Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
Compiled customer demographic, allergy, and medical history background.
Monitored staff productivity levels and provided guidance when needed.
Interpreted physician's instructions accurately when preparing prescriptions.
Efficiently processed cash register transactions for new and refilled prescription orders.
Conducted regular audits of drug inventories to detect any discrepancies or irregularities.
Dispensed appropriate medications while adhering to all state laws governing controlled substances.
Handled customer complaints regarding medications or services provided by the pharmacy department.
Resolved problems relating to billing issues or incorrect medications dispensed.
Performed quality control checks to ensure accuracy of medication dispensing.
Tracked medication usage trends in order to identify potential areas for improvement.
Led a team of pharmacy technicians, providing training and supervision.
Answered telephones to respond to questions or requests.
Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.