Haley Aldrich
Houston,TX
Summary
I’m a detail-oriented cashier with a positive attitude who enjoys helping customers and creating a smooth checkout experience. I take pride in handling transactions accurately and staying reliable, even during busy shifts. With strong customer service and cash-handling experience, I’m confident in answering questions, solving problems, and keeping things running efficiently. I focus on being dependable, maintaining accuracy, and building trust with customers through friendly and honest service.
Overview
11
11
years of professional experience
Work History
Cashier
HEB Grocery Store
Houston
04.2023 - Current
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Worked in many different aspects of the job like Self-Check out and Gas Station.
Overnight Stocker
HEB Grocery Store
Houston, TX
03.2022 - 04.2023
- Oversaw nightly stock replenishment to maintain product availability and optimize store layout.
- Implemented best practices for inventory organization, improving accessibility and reducing retrieval time.
- Collaborated with management to identify and resolve stock discrepancies, ensuring inventory accuracy.
- Monitored product expiration dates, facilitating timely removal of outdated items to enhance freshness standards.
- Stocked approximately 4 pallets a night while keeping organized and efficient in my different areas.
Cashier
HEB Grocery Store
Houston, TX
09.2019 - 03.2022
- Collaborated with team members to optimize workflow during peak hours.
- Resolved customer complaints promptly, fostering positive shopping experiences.
- Trained new cashiers on company policies and operational procedures to ensure consistency.
- Implemented suggestions for checkout process improvements, enhancing overall efficiency.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Customer Service Manager
Walmart
Houston, TX
01.2017 - 08.2019
- Led customer service team to enhance support strategies and improve overall satisfaction scores.
- Implemented training programs for staff, increasing product knowledge and service efficiency.
- Streamlined communication processes between departments, enhancing response times to customer inquiries.
- Developed and maintained service standards to ensure consistency across all customer interactions.
- Managed approximately 15 people a shift keeping the front moving smoothly while keeping up with breaks and lunches.
Cashier
Walmart
Houston, TX
11.2014 - 01.2017
- Processed customer transactions efficiently using point-of-sale systems.
- Ensured accurate cash handling and balanced cash drawer at the end of shifts.
- Assisted customers with inquiries and provided product information to enhance service.
- Maintained cleanliness and organization of checkout area to improve customer experience.
Education
High School Diploma - Diagnostic Medical Sonography
Houston Community College
Houston, TX06-2032
High School Diploma -
Elsik High School
Houston, TX06-2014
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Observation and assessment
- Patience and tact
- Socialization techniques
- Positive attitude
- Honest and trustworthy
- Tube Feeding/Bottle Feeding
Timeline
Cashier
HEB Grocery Store
04.2023 - Current
Overnight Stocker
HEB Grocery Store
03.2022 - 04.2023
Cashier
HEB Grocery Store
09.2019 - 03.2022
Customer Service Manager
Walmart
01.2017 - 08.2019
Cashier
Walmart
11.2014 - 01.2017
High School Diploma - Diagnostic Medical Sonography
Houston Community College
High School Diploma -
Elsik High School