Haley Almario
Restaurant Server
Kirkland,Washington
Summary
Motivated server with engaging personality and flexible approach looking to expand and utilize customer service skills to advance in a professional career. Upbeat, friendly and able to anticipate customer needs in order to facilitate enjoyable dining experiences. Strong work ethic with willingness to take initiative and lead. Communicative and dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor leader offering experience providing service to large numbers of dinner guests at popular, fast-casual restaurants. Detailed organizer of service operations with versatility in stressful circumstances. Maintains service standards and is always ready to help team members by taking on additional tasks. Dedicated professional well-versed in food and beverage operations and guest services. Successful at building relationships with customers to increase loyalty and repeat business.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Restaurant Server
Cactus Restaurants Ltd.
Kirkland, WA
05.2013 - Current
- Increased sales significantly by upselling higher-end products to customers.
- Cultivated warm relationships with regular customers.
- Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Helped create a positive work space and experience for guests and staff by having an enthusiastic and uplifting attitude at all times
- Fine crafted multi tasking to become a leader in efficiency while being a top employee in regards to financial responsibility.
- Serving as a trainer for new employees to teach and cultivate a level of positivity and capability amongst the team.
- Acting as a team player at all times to maintain and functional and positive work environment for all staff.
Restaurant Server
Maggianos Little Italy
Bellevue, WA
09.2007 - 05.2013
- Fine tuned my interpersonal skills to become a leader in customer service.
- Supervised new staff to maintain high standards of service to insure guests left with and amazing dining experience.
- Kept the service areas stocked and clean at all times to maximize efficiency amongst staff while maintaining a full server section.
- Upsold higher end cocktails and specials to increase restaurant profitability.
- Worked along side management and kitchen staff to ensure guests needs and wants are met with ease enjoyment.
Education
Bachelor of Arts - Business Administration
University of Washington
Bothell, WA 09.2006 - 09.2008
Associate of Arts - Liberal Arts And General Studies
Everett Community College
Everett, WA 09.2004 - 08.2006
Skills
Guest relations management
Sales expertise
Hospitality service expertise
Performance improvement
Multi tasking expert
Efficiency leader
Timeline
Restaurant Server
Cactus Restaurants Ltd.
05.2013 - Current
Restaurant Server
Maggianos Little Italy
09.2007 - 05.2013
Bachelor of Arts - Business Administration
University of Washington
09.2006 - 09.2008
Associate of Arts - Liberal Arts And General Studies
Everett Community College
09.2004 - 08.2006