Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Haley Anthony

Wheeling,WV

Summary

Customer-oriented General Manager with 10 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

11
11
years of professional experience

Work History

General Manager

Commonwealth Hotels
10.2018 - Current
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Implemented operational strategies and effectively built customer and employee loyalty.

Front Office Manager

Commonwealth Hotels
06.2015 - 10.2018
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Coached employees through day-to-day work and complex problems.
  • Created, prepared, and delivered reports to various departments.
  • Developed procedures to establish accurate and organized check-in and check-out processes.
  • Established team priorities, maintained schedules and monitored performance.

Player Services Supervisor

Wheeling Island Hotel Casino Racetrack
06.2014 - 06.2015
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Education

Bachelor of Science -

West Liberty University
West Liberty, WV
06-2014

Skills

  • Leadership
  • Profit and loss accountability
  • Cost reductions
  • Performance evaluations
  • Troubleshooting expertise
  • Staff training/development
  • Time management
  • Labor cost controls

Accomplishments

Commonwealth Hotels General Manager of the Year 2023

Timeline

General Manager

Commonwealth Hotels
10.2018 - Current

Front Office Manager

Commonwealth Hotels
06.2015 - 10.2018

Player Services Supervisor

Wheeling Island Hotel Casino Racetrack
06.2014 - 06.2015

Bachelor of Science -

West Liberty University

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Haley Anthony