Haley Bentley
Valdosta,GA
Summary
Dynamic professional with a proven track record in guest relations management and policy adherence, honed across roles at Texas Roadhouse Restaurant and other establishments. Excelled in enhancing customer loyalty through exceptional service, achieving significant improvements in dining experience. Skilled in first aid and adept at fostering positive parent relations, demonstrating a comprehensive blend of hard and soft skills.
Overview
5
5
years of professional experience
Work History
Server
Texas Roadhouse Restaurant
01.2023 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
Summer Camp Assistant Director
City Of Alpharetta
05.2023 - 08.2023
- Managed accurate record-keeping systems for camper information, activity schedules, and budgetary documentation, ensuring seamless access to pertinent data when needed.
- Collaborated with other summer camps in the area to share best practices, resulting in an enhanced learning experience for all involved parties.
- Enhanced camper experience by developing and implementing diverse camp activities.
- Ensured a safe camp environment by enforcing strict adherence to safety protocols and conducting regular risk assessments.
Maintenance Crew Member
Surcheros Fresh Grill
09.2022 - 11.2022
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Worked closely with shift manager to solve problems and handle customer concerns.
Camp Counselor
City Of Alpharetta
06.2022 - 08.2022
- Worked with children of varying age, interest, skill and developmental levels.
- Led groups of children safely through variety of camp activities.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
- Implemented recreational activities to promote campers' physical health and encourage teamwork skills development.
- Delivered first aid for accidents and injuries in compliance with established procedures to promote campers' well-being and health.
Daycare Assistant Teacher
Holly Springs Academy
06.2021 - 08.2021
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Encouraged curiosity, exploration and problem-solving appropriate to children's development levels.
- Maintained effective schedule balance between rest periods, active play and instruction.
- Met with parents about daily activities, positive developments and issues.
- Incorporated music and play into developmentally appropriate activities.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Enforced rules and managed behavior through developmentally appropriate discipline.
Cashier
Zaxbys
11.2019 - 08.2020
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Cashier
Taco Bell
07.2019 - 11.2019
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Completed inventory counts and ordered merchandise.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
Education
Bachelor of Arts - Vocal Performance
Valdosta State University
Valdosta, GA05.2025
Skills
- Assist Customers
- Dining Area Maintenance
- Guest Relations Management
- Group and Individual Instruction
- Issue Identification
- Camper Support and Assistance
- Policy and Procedure Adherence
- Time Management
- First Aid
- Dietary Needs
- Foundational Knowledge
Parent Relations
Singing and Vocal technique
I study music when I am not in school or on the job. My passion is making music and sharing my art.
Timeline
Summer Camp Assistant Director
City Of Alpharetta
05.2023 - 08.2023
Server
Texas Roadhouse Restaurant
01.2023 - Current
Maintenance Crew Member
Surcheros Fresh Grill
09.2022 - 11.2022
Camp Counselor
City Of Alpharetta
06.2022 - 08.2022
Daycare Assistant Teacher
Holly Springs Academy
06.2021 - 08.2021
Cashier
Zaxbys
11.2019 - 08.2020
Cashier
Taco Bell
07.2019 - 11.2019
Bachelor of Arts - Vocal Performance
Valdosta State University