Olexia Woods
Memphis,TN
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
12
12
years of professional experience
Work History
Server
Cheesecake Factory Inc
02.2021 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Checked identification for minimum age for sale of alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
Medical Scribe
Provider Health Services
03.2017 - 10.2017
- Accompanied physicians through day in fast-paced, stressful environments.
- Documented complete information about examinations, treatment plans, lab results and other details directly into charts.
- Charted patient encounters by recording information such as diagnosis, treatments and prescriptions.
- Attended patient appointments and wrote narrative account of events using proper abbreviations, grammar and spelling.
- Stayed on top of current patient loads to facilitate efficient and organized workflow.
- Submitted orders for additional tests and examinations.
- Reviewed records, paperwork and orders for errors and resolved issues with minimal direction.
Medical Assistant
Internal Health And Medical Services
10.2016 - 04.2017
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Obtained pre- and post-treatment vital signs and weight.
- Completed clinical procedures and gathered patient data for interpretation by physician.
Front Desk Agent
Hampton Inn By Hilton
03.2011 - 04.2012
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Collected room deposits, fees and payments.
- Used internal software to process reservations, check-ins and check-outs.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
Education
High School Diploma -
Whitehaven High School
Memphis, TN05.2019
No Degree - Medical Assisting
Concorde Career College
Memphis, TN11.2016
Skills
- Seating Assignment Preparation
- Bill Computation
- Assist Customers
- Table Setting Arrangements
- Food Preparation and Safety
- Process Payments
- High-Volume Dining
- To-Go Order Preparation
- Suggestive Selling
- Cash Handling
- Quality Control
- Menu Memorization and Presentation
- Pos Operation
Timeline
Server
Cheesecake Factory Inc
02.2021 - Current
Medical Scribe
Provider Health Services
03.2017 - 10.2017
Medical Assistant
Internal Health And Medical Services
10.2016 - 04.2017
Front Desk Agent
Hampton Inn By Hilton
03.2011 - 04.2012
High School Diploma -
Whitehaven High School
No Degree - Medical Assisting
Concorde Career College
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