Haley Brown
Las Vegas,NV
Summary
Service-oriented professional focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Overview
10
10
years of professional experience
4
4
Certifications
Work History
General Manager
Dairy Queen Orange Julius
Las Vegas, USA
01.2020 - Current
- Oversaw restaurant operations during scheduled shifts, ensuring smooth service and adherence to standards.
- Oversaw cost of goods sold and labor management to ensure financial accuracy.
- Trained shift leads and crew to enhance team knowledge and operational effectiveness.
- Addressed customer complaints promptly and effectively to maintain satisfaction and loyalty.
Food Server
Knight and day games
Las Vegas, USA
10.2024 - 03.2025
- Accurately receive food orders from customers.
- Confirmed order details, ensuring customer preferences and special requests were accurately noted.
- Ensured food was packed correctly and met quality standards, enhancing customer satisfaction.
- Deliver orders to customers at the board game shop with a friendly and professional demeanor.
Security
BEST Crowd Management
Las Vegas, USA
04.2023 - 03.2025
- Ensured a safe and secure environment for guests, promoting their comfort and peace of mind.
- Elevated guest satisfaction through seamless interactions.
- Greet guests as they enter and leave the event.
- Assisted guests with wayfinding, enhancing their experience within the facility.
Assistant Manager
DQ- Dairy Queen Grill & Chill
Las Vegas, USA
03.2016 - 01.2020
- Coordinated entire restaurant operations during scheduled shifts, maintaining service quality and guest satisfaction.
- Supported GM in hiring, training, and developing shift leads and crew members, contributing to a skilled and effective team.
- Executed tasks efficiently under pressure in high volume restaurant, ensuring smooth operations during peak hours.
- Supported the GM in implementing the restaurant's business plan.
Education
Cybersecurity - Associate's degree
College of Southern Nevada
Las Vegas, NV03-2028
High school diploma -
Nevada Connections Academy
Las Vegas, NV05-2017
Certification
Food Service Health Card
Timeline
Food Server
Knight and day games
10.2024 - 03.2025
Security
BEST Crowd Management
04.2023 - 03.2025
General Manager
Dairy Queen Orange Julius
01.2020 - Current
Assistant Manager
DQ- Dairy Queen Grill & Chill
03.2016 - 01.2020
Cybersecurity - Associate's degree
College of Southern Nevada
High school diploma -
Nevada Connections Academy