Haley Calvo
Deer Park ,TX
Summary
Dynamic retail professional with a proven track record at Dicks House of Sport, excelling in customer service and staff training. Enhanced checkout efficiency and reduced wait times, while fostering a collaborative team environment. Skilled in POS systems and employee scheduling, committed to driving sales and ensuring exceptional customer experiences.
Overview
6
6
years of professional experience
Work History
Assistant Front End Manager
Dicks House of Sport
05.2023 - Current
- Improved customer satisfaction by efficiently managing front-end operations and addressing customer concerns promptly.
- Streamlined checkout processes for faster service and reduced wait times, enhancing the overall shopping experience.
- Enhanced loss prevention measures through diligent monitoring of front-end activity and promoting employee awareness about potential risks.
- Assisted in training initiatives aimed at improving cashier efficiency and reducing errors in transactions.
- Supported inventory management processes by assisting with product ordering, tracking stock levels, and coordinating merchandise displays.
- Collaborated with store management to develop strategies for improving sales and maintaining a positive store atmosphere.
- Implemented effective scheduling techniques, balancing employee availability with store needs to maintain optimal staffing levels during peak hours.
- Mentored new employees on company policies, cash handling procedures, and customer service best practices to ensure consistent performance across the team.
- Strengthened relationships between front-end staff and other store departments by facilitating open communication channels and encouraging cross-functional collaboration.
- Coordinated breaks and lunches while ensuring adequate coverage at registers to maintain efficient operations throughout the day.
- Fostered a culture of exceptional customer service by leading by example, demonstrating positive attitudes, and maintaining high-performance standards across the front-end team.
- Addressed escalated customer issues with professionalism, resolving conflicts in a timely manner while preserving positive relationships between customers and the store brand.
- Promoted a clean and organized store appearance by overseeing restocking efforts, directing cart retrieval, and supervising cleaning schedules.
- Managed time effectively by prioritizing tasks appropriately based on urgency or importance while remaining adaptable to changing circumstances in a fast-paced retail environment.
Daycare Teacher
Grace Church Houston
06.2022 - 06.2024
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
Retail Sales Associate
Hollister Co.
05.2023 - 01.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Batting Instructions
5 Tool Sports
01.2019 - 01.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Bachelor Of Science In Nursing - Nursing
San Jacinto College
Pasadena, TX05.2026
High School Diploma -
Pasadena Memorial High School
Pasadena, TX05.2023
Skills
- Customer service
- POS systems proficiency
- Sales strategy implementation
- Staff training and development
- Cash handling expertise
- Staff supervision
- Employee scheduling
Timeline
Assistant Front End Manager
Dicks House of Sport
05.2023 - Current
Retail Sales Associate
Hollister Co.
05.2023 - 01.2024
Daycare Teacher
Grace Church Houston
06.2022 - 06.2024
Batting Instructions
5 Tool Sports
01.2019 - 01.2021
Bachelor Of Science In Nursing - Nursing
San Jacinto College
High School Diploma -
Pasadena Memorial High School