Haley Castline
Lancaster,PA
Summary
Experienced with team leadership, customer service, and operational management. Utilizes effective communication and problem-solving skills to ensure smooth shift transitions and high customer satisfaction. Track record of maintaining positive team environment and meeting service standards consistently.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server Manager
Regents Glen Country Club
03.2022 - Current
- Welcomed and greeted guests before presenting special menu items to clients.
- Trained servers on order management, food service quality and how to build rapport with guests.
- Led team of servers to consistently meet customer service and sales targets.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Monitored server performance and provided feedback to enhance server delivery.
Education
Bachelor of Arts - Healthcare Administration
York College of Pennsylvania
York, PA12-2024
Skills
- Policy Implementation
- Verbal and written communication
- Organization
- Customer Service
- Reliable and Responsible
- Collaboration and Teamwork
Certification
- First Aid/CPR/AED Certification - American Red Cross or American Heart Association.
Additional Information
Volunteering - At UPMC Memorial Hospital during 2024 Spring semester at York College of Pennsylvania and assisted in daily tasks, helped with filing paperwork and shadowed hospital staff members.
Timeline
Server Manager
Regents Glen Country Club
03.2022 - Current
- First Aid/CPR/AED Certification - American Red Cross or American Heart Association.
Bachelor of Arts - Healthcare Administration
York College of Pennsylvania
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