Haley Combs
Edinburg
Summary
Dynamic hospitality professional with a proven track record at Chili's Bar and Grill, excelling in guest service and problem resolution. Skilled in operational procedures and communication, I transformed guest complaints into positive experiences, enhancing overall satisfaction. Adept at multi-tasking and maintaining a professional appearance in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Server
Chili's Bar and Grill
01.2025 - Current
- Delivered exceptional guest service by promptly addressing customer needs and inquiries.
- Trained new servers on menu knowledge, customer interaction, and operational procedures.
- Resolved guest complaints professionally, turning negative experiences into positive outcomes.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Host
Texas De Brazil
01.2024 - 12.2024
- Greeted and seated guests, ensuring prompt and friendly service.
- Managed reservation system, optimizing seating arrangements for efficiency.
- Addressed guest inquiries and concerns, enhancing overall dining experience.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
General Warehouse Worker
Bissell Inc.
01.2023 - 12.2023
- Maintained accurate inventory records using warehouse management system, ensuring stock availability.
- Received and processed warehouse orders using handheld scanner.
- Assisted in loading and unloading shipments, adhering to safety protocols throughout processes.
- Collaborated with team members to streamline order fulfillment and improve productivity.
Education
Bachelor of Science - Psychology
The University of Texas Rio Grande Valley
Edinburg, TX05-2028
High School Diploma -
Sharyland High School
Mission, TX05-2023
Skills
- Guest and customer service
- Customer interaction
- Operational procedures
- Communication skills
- Problem resolution
- Multi-tasking capabilities
- Attention to detail
- Hospitality service expertise
- Professional appearance
Timeline
Server
Chili's Bar and Grill
01.2025 - Current
Host
Texas De Brazil
01.2024 - 12.2024
General Warehouse Worker
Bissell Inc.
01.2023 - 12.2023
Bachelor of Science - Psychology
The University of Texas Rio Grande Valley
High School Diploma -
Sharyland High School