Haley Cox
Cathedral city
Summary
Dynamic and detail-oriented professional with experience at Rancho Mirage Health & Rehabilitation Center, excelling in guest relations and appointment scheduling. Proven ability to resolve issues swiftly while maintaining confidentiality. Skilled in data entry and effective communication, enhancing team productivity and ensuring patient satisfaction in fast-paced environments.
Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Rancho Mirage Health & Rehabilitation Center
03.2021 - Current
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Organized, maintained and updated information in computer databases.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Handled assignments independently with good judgement and critical thinking skills.
Certified Nursing Assistant
Eisenhower Medical Center
09.2022 - 03.2025
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Provided a safe, healing environment for patients,family and staff members.
- Worked in teams and communicated effectively to ensure each patient received the proper care needed.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Upheld infection control and prevention policies across different patient-facing areas.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Education
Certification - Health Science
California Nursing Education Institute
Rancho Mirage, CA05-2022
High School Diploma -
Rancho Mirage High School
Rancho Mirage 06-2021
Skills
- Departmental support
- Correspondence typing
- Appointment confirmation
- Spreadsheet tracking
- Mail distribution
- Data entry
- Oral and writing communication
- Call routing
- Document management
- Guest relations
- Appointment scheduling
- Phone etiquette
Certification
Basic Life Support, BLS CPR Certification
Timeline
Certified Nursing Assistant
Eisenhower Medical Center
09.2022 - 03.2025
Front Desk Receptionist
Rancho Mirage Health & Rehabilitation Center
03.2021 - Current
Certification - Health Science
California Nursing Education Institute
High School Diploma -
Rancho Mirage High School
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