Haley Croft
Moreno Valley,CA
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
3
3
years of professional experience
Work History
Server
Olive Garden Restaurant
Moreno Valley, California
01.2022 - Current
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Cultivated warm relationships with regular customers.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Checked identification for minimum age for sale of alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
Server
Dorrys Sports Bar & Grill
Temescal Canyon, California
05.2021 - 01.2022
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Inspected dishes and utensils for cleanliness.
- Checked guests' identification before serving alcoholic beverages.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Collected orders and relayed them to bartenders quickly and accurately.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Cashier /Server
Golden Spoon
Riverside, California
11.2019 - 05.2021
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Tallied cash drawer at beginning and end of each work shift.
- Addressed customer needs and made product recommendations to increase sales.
- Processed customer refunds and exchanges according to established guidelines.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Worked flexible schedule and extra shifts to meet business needs.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Martin Luther King Jr. High School
Riverside, CA05.2020
Skills
- Food and beverage pairings
- Food sales and promotion
- Point of sale operation
- Dining area maintenance
- Menu memorization
- Order accuracy
- Bill computation
- Wine service
- Daily specials memorization
- Sales expertise
- High-volume dining
- To-go order preparation
- Stocking and replenishing
Timeline
Server
Olive Garden Restaurant
01.2022 - Current
Server
Dorrys Sports Bar & Grill
05.2021 - 01.2022
Cashier /Server
Golden Spoon
11.2019 - 05.2021
High School Diploma -
Martin Luther King Jr. High School
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