Haley Doorn
Long Valley,NJ
Summary
Driven Manager with a proven track record at Pucci Pet Spa, adept in team leadership and strategic planning. Excelled in enhancing customer satisfaction and resolving staff conflicts, ensuring high-quality service delivery. Skilled in complex problem-solving and effective communication, significantly boosting team performance through cross-training and agile management practices.
Overview
5
5
years of professional experience
Work History
Manager
Pucci Pet Spa
11.2019 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
Associate of Applied Science - Hospitality Management
County College of Morris
Randolph Township, NJ08.2020
BBA - Human Resources Management
Southern New Hampshire University
Hooksett, NH11.2023
Skills
Team Leadership
Time Management
Verbal and written communication
Complex Problem-Solving
Staff Management
Strategic Planning
Timeline
Manager
Pucci Pet Spa
11.2019 - Current
Associate of Applied Science - Hospitality Management
County College of Morris
BBA - Human Resources Management
Southern New Hampshire University
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