HALEY DUDT
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 10 years of valuable expertise to forward company objectives. Attentive to detail with experience in managing projects, programs and people.
Overview
9
9
years of professional experience
Work History
Program Manager
StraTactic
06.2023 - Current
- Championed Agile Methodologies : Advocated for and implemented Agile methodologies, resulting in a 25% improvement in project delivery times and significantly increasing the team's adaptability to dynamic project environments.
- Led Cross-functional Teams : Directed cross-functional teams to achieve project completions 15% under budget and 10% ahead of schedule, demonstrating exceptional leadership and project management skills.
- Strategic Planning Excellence : Developed and executed strategic plans that propelled the team to exceed key performance indicators (KPIs) by 30%, setting clear objectives and milestones and effectively guiding project success.
- Optimized Resource Allocation : Masterfully balanced competing demands and optimized resource allocation, improving team collaboration and efficiency, which minimized conflicts and accelerated project timelines.
Supervisor Title Services
Radian Settlement Services
11.2021 - 06.2023
- Motivated and mentored 14 full-time, direct reports and managed 26 high-volume clients
- Customer service duties included; managed a 24/7 call center, effectively handled and managed over 15 email inboxes and facilitated the allocation of client requests across multiple departments
- Supervisory duties included; workflow management, goal setting, internal audits, process innovation and promotion of company culture
- Client success duties included; internal and external reporting, facilitation of consistent output while meeting strict deadlines, and implementation of workflow adjustments to optimize production volume
- Supported sales staff through project management, client retention strategy and continued field education.
Team Lead - Title Curative
Radian Settlement Services
02.2021 - 11.2021
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Optimized resource allocation by analyzing team member skills and project requirements, resulting in increased efficiency.
Title Curative Representative
Radian Settlement Services
05.2020 - 02.2021
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Enhanced company reputation by providing exceptional customer service and support.
- Streamlined internal processes for improved efficiency, reducing overall costs for the organization.
Project Manager
Solar Armor
05.2019 - 05.2020
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Business development coordination; management of highest-volume clients, production and shipping scheduling, brand awareness and project management
- Implemented customer feedback mechanisms, gathering insights to refine B2B sales strategies and enhance overall customer experience
- Oversaw supply chain management, ensuring timely delivery of goods and minimizing inventory costs
- Provided strategic guidance on resource allocation, budgeting, and resource planning to support company objectives.
Project Coordinator
Solar Armor
05.2015 - 05.2019
- Streamlined project management processes by implementing new organizational tools and software.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Decreased project completion times by efficiently prioritizing tasks and delegating responsibilities to team members.
- Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
- Conducted thorough post-project evaluations to identify areas for improvement in future initiatives.
Education
Bachelor's degree - Political Science, Professional Writing
WASHINGTON & JEFFERSON COLLEGE
WASHINGTON, PA05.2019
Skills
- Data Analysis
- Technical Support
- Inventory Control
- Work Flow Planning
- Strategic Planning
- Project Planning
- Project Tracking
- Customer Retention Strategies
- Customer Segmentation
- Feedback Collection
Timeline
Program Manager
StraTactic
06.2023 - Current
Supervisor Title Services
Radian Settlement Services
11.2021 - 06.2023
Team Lead - Title Curative
Radian Settlement Services
02.2021 - 11.2021
Title Curative Representative
Radian Settlement Services
05.2020 - 02.2021
Project Manager
Solar Armor
05.2019 - 05.2020
Project Coordinator
Solar Armor
05.2015 - 05.2019
Bachelor's degree - Political Science, Professional Writing
WASHINGTON & JEFFERSON COLLEGE
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