Haley Esser
Lakewood,CO
Summary
Result-driven professional with a diverse background in dentistry, serving, and preparing specialty coffee drinks. Proven track record in ensuring exceptional customer service and satisfaction in a high-paced environment. Strong focus on teamwork, attention to detail, and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining a clean and organized workspace.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
BJ's Restaurant and Brewhouse
03.2025 - Current
- Demonstrates strong multitasking skills by managing multiple tables without compromising service quality.
- Serves food and beverages promptly and correctly with focused attention to customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Provides attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Server/Host
Old Chicago Pizza
01.2024 - 11.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Coordinated with kitchen staff to ensure timely and correct delivery of orders
Server
Brookdale Meridian
03.2023 - 10.2023
- Improved dining experience by providing prompt, attentive service to guests.
- Assisted in planning and execution of special events and holidays.
- Developed strong rapport with residence through genuine hospitality efforts leading to a happy environment
- Explained menu items and suggested appropriate options for food allergy concerns.
Barista
Starbucks
05.2022 - 01.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Dental Assistant
Lakewood Dental of Colorado
03.2021 - 06.2021
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Educated patients on proper oral hygiene techniques, promoting long-term dental health.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
Education
No Degree -
University of Colorado Denver
Denver, CO05-2029
High School Diploma -
Lakewood High School
Lakewood, CO05-2022
Skills
- Strong work ethic
- Cash handling
- Safe food handling practices
- High volume dining
- Treatment room setup
- Time management
- Sterilization techniques
- Friendly and outgoing
- Attention to detail
- Opening and closing duties
- Beverage preparation
- Exceptional customer service and guest engagement
Certification
- Certified Dental Assistant
Timeline
Server
BJ's Restaurant and Brewhouse
03.2025 - Current
Server/Host
Old Chicago Pizza
01.2024 - 11.2024
Server
Brookdale Meridian
03.2023 - 10.2023
Barista
Starbucks
05.2022 - 01.2023
Dental Assistant
Lakewood Dental of Colorado
03.2021 - 06.2021
No Degree -
University of Colorado Denver
High School Diploma -
Lakewood High School
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