Haley Fair
Monroe,OH
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure life long career. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
Work History
Family Service Counselor
SCI Corporation
03.2023 - Current
- Coordinated paperwork and required records to meet all business and legal requirements.
- Supported families on day of interment to resolve any problems and answer questions.
- Helped clients select caskets, markers and memorial options.
- Assisted with advanced arrangements for individuals and couples.
- Facilitated family meetings to ensure communication and collaboration between family members.
- Visited hospitals, nursing homes and hospice facilities to build relationships and give presentations.
- Collect legal documentation from clients
- Do research on files to create the best plan and find the best spaces for families
- Supervise cemetery services
- Meet and exceed monthly metrics
Admissions Advisor
Fortis College
08.2022 - 02.2023
- Maintained positive relationships with students, faculty, alumni, and administration.
- Identified and addressed concerns of incoming students and parents.
- Regularly met with enrolled students to confirm success and identify problem areas.
- Gathered necessary paperwork and applications for students to initiate enrollment process.
- Reviewed and discussed new students' academic credentials, interests, and educational goals.
- Developed new student orientation programs to build excitement around transfer and enrollment.
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
- Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
- Advocated for students to access available resources.
- Assisted students in exploring and selecting career paths.
- Kept in compliance and made sure documentation was eligible.
Admissions Advisor and Salon Team Lead
Nurtur AVEDA
08.2020 - 08.2022
- Maintained positive relationships with students, faculty, alumni, and administration.
- Regularly met with enrolled students to confirm success and identify problem areas.
- Gathered necessary paperwork and applications for students to initiate enrollment process.
- Reviewed and discussed new students' academic credentials, interests, and educational goals.
- Assisted high school seniors complete college applications and meet requirements necessary for graduation.
- Organized college tours for graduating students and coordinated group visits from high schools.
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
- Provided resources to support students in achieving career goals.
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Collected, arranged, and input information into database system.
- Handled employee scheduling and coverage needs during business hours.
- Handled client complaints and revisions
Barista/ Baker/ Cashier/ Food Prep/ Cheese Board
Nature's Food Patch
05.2016 - 07.2020
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas constantly.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Produced consistently high-quality baked goods for customers.
- Inventory.
- Research on new cheese that we can sell.
Deli Supervisor
Publix Supermarkets
01.2011 - 05.2016
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
- Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Inventoried food products and associated materials on weekly basis.
- Observed quality assurance standards to optimize freshness of deli products.
- Controlled inventory costs by carefully managing portion control and reducing waste.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Education
Cosmetology
Aveda Institute
Clearwater, FL01.2013
High School Diploma -
Mavericks High School
Clearwater, FL2012
Skills
- Preneed Arrangements
- Sales Expertise
- Service Planning
- Family Support
- Case Management
- Client Advocacy
- Client Needs Assessment
- Performance Monitoring
- Schedule Management
- Complaint Resolution
- Team Supervision
- Cash Handling
- Overseeing Daily Activities
- Data Entry
- Critical Thinking
Timeline
Family Service Counselor
SCI Corporation
03.2023 - Current
Admissions Advisor
Fortis College
08.2022 - 02.2023
Admissions Advisor and Salon Team Lead
Nurtur AVEDA
08.2020 - 08.2022
Barista/ Baker/ Cashier/ Food Prep/ Cheese Board
Nature's Food Patch
05.2016 - 07.2020
Deli Supervisor
Publix Supermarkets
01.2011 - 05.2016
Cosmetology
Aveda Institute
High School Diploma -
Mavericks High School