Haley Fenderson
Saratoga Springs,NY
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning.
Highly-motivated employee with desire to take on new challenges.
Overview
6
6
years of professional experience
Work History
Sailor
United States Naval Service
Norfolk, Virginia
02.2022 - Current
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Direct Support Professional
Broadstep
Freeport, Illinois
05.2020 - 01.2022
- Built strong and trusting rapport with clients and loved ones.
- Assisted individuals in learning and developing new skills.
- Monitored client's well-being, safety and comfort under physician direction.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
Customer Service Representative
Nationwide Inbound
Freeport
11.2018 - 05.2020
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Provided exceptional customer service to ensure customer satisfaction.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Answered inbound calls, chats and emails to facilitate customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Mentored junior team members and managed employee relationships.
- Completed day-to-day duties accurately and efficiently.
- Utilized various software and tools to streamline processes and optimize performance.
Education
High School Diploma -
Polo Community High School
Polo, IL05-2016
Skills
- Customer focus
- Call center experience
- Scheduling
- Staff education and training
- Positive and professional
- High-energy attitude
- Creative problem solving
- Product knowledge
- Active listening
Accomplishments
- Navy and Marine Corps Achievement Medal
- Good Conduct Medal
References
References available upon request.
Timeline
Sailor
United States Naval Service
02.2022 - Current
Direct Support Professional
Broadstep
05.2020 - 01.2022
Customer Service Representative
Nationwide Inbound
11.2018 - 05.2020
High School Diploma -
Polo Community High School