Haley Fujikawa
Las Vegas,NV
Summary
Dynamic Front End Supervisor at Ross Dress for Less, adept at enhancing customer satisfaction through exceptional service and effective complaint resolution. Known for delivering consistent results, optimizing workflows, and fostering collaborative team environment. Reliable and adaptable, with strong skills in leadership, communication, and problem-solving, ensuring smooth operations and positive customer experiences.
Overview
2
2
years of professional experience
Work History
Front End Supervisor
Ross Dress for Less
08.2023 - Current
- Supervised front-end operations, ensuring efficient customer service and transaction accuracy.
- Trained new staff on register operations and customer interaction best practices.
- Resolved customer inquiries and complaints promptly to maintain satisfaction levels.
- Monitored team performance, providing feedback to foster professional growth and productivity.
- Collaborated with management on scheduling to optimize staffing during peak hours.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Resolved escalated customer complaints with diplomacy and professionalism, maintaining strong relationships with clientele.
Education
The Keystone National School
Las Vegas, NV05-2025
Skills
- Customer service
- Problem-solving skills
- Cash register operation
- Workflow management
- Time management
- Complaint resolution
- Goals and performance
- Team building
- Critical thinking
Timeline
Front End Supervisor
Ross Dress for Less
08.2023 - Current
The Keystone National School
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