Rylind Yeomans
Petaluma,CA
Summary
Enthusiastic Customer Service Expert offering 9 years of impeccable industry performance. Ready to apply wide range of professional skills in guest service, wine characteristics and food pairings.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Tasting Room Lead
Aldina Vineyards/Bacchus Landing
07.2022 - Current
- Assisted in planning and executing special events, contributing to increased brand exposure and revenue generation.
- Provided exceptional customer service, resulting in increased repeat visits and positive online reviews.
- Increased membership sign-ups for the winery's wine club by effectively communicating benefits and incentives.
- Enhanced customer experience by providing personalized wine recommendations and pairing suggestions.
- Collaborated with winemakers to develop exclusive tastings and events, increasing customer retention rates.
- Managed tasting room inventory.
Remediation Specialist
NorthBay Environmental Inc
10.2017 - 02.2020
- Facilitated stakeholder engagement throughout the remediation process, fostering collaboration and informed decision-making.
- Conducted detailed soil, groundwater, and vapor intrusion investigations for accurate contaminant assessment.
- Collaborated with multidisciplinary teams to develop effective remediation strategies tailored to specific site conditions.
- Supported clients in navigating complex regulatory environments, ensuring full compliance with all relevant requirements.
Tour Guide & Hostel Management
Hostel One Sants
03.2019 - 10.2019
- Built personal relationships with guests to promote positive experiences.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Collaborated with local establishments on educational tours, fostering community engagement and understanding of regional history.
- Monitored customer feedback regularly and implemented necessary changes based on suggestions, ensuring continuous improvement in guest satisfaction levels.
- Communicated with customers to address complaints, find solutions to problems and welcome guests into facility.
- Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
Server
Epicenter Sports And Entertainment Complex & Sports Bar
01.2016 - 01.2017
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Server
Sky Lounge Restaurant, Inc.
10.2015 - 08.2018
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
Server
Persona Wood Fired Pizzeria
06.2014 - 09.2015
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
- Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
- Handled special requests from guests to build positive relationships by meeting off-menu customer needs.
Education
No Degree - General Studies
Cabrillo College
Santa Cruz, CAAnaly High School
01.2014
Skills
- Product Sales
- Client Relations
- Service Upselling
- Customer Education
- Key Holder Experience
- POS Systems Expert
- Process Optimization
- Stock Management
- Scheduling
- Administrative Support
- Brand representation
Certification
- Licensed WSET Level 2 - 2022
Timeline
Tasting Room Lead
Aldina Vineyards/Bacchus Landing
07.2022 - Current
Tour Guide & Hostel Management
Hostel One Sants
03.2019 - 10.2019
Remediation Specialist
NorthBay Environmental Inc
10.2017 - 02.2020
Server
Epicenter Sports And Entertainment Complex & Sports Bar
01.2016 - 01.2017
Server
Sky Lounge Restaurant, Inc.
10.2015 - 08.2018
Server
Persona Wood Fired Pizzeria
06.2014 - 09.2015
No Degree - General Studies
Cabrillo College
Analy High School
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