MITCHELL HARMAN
Woodinville,WA
Summary
Dynamic business administration student with diverse experience in retail, winemaking, and brewing industries. Eager to contribute exceptional customer service, team leadership, and a keen understanding of business operations.
Overview
4
4
years of professional experience
Work History
Tasting Room Lead
Hops And Seed Brewing Company
08.2023 - Current
- Spearheaded customer service initiatives in startup brewery environment.
- Assisted in 30% overall sales growth over first 6 months.
- Managed inventory and assisted developing new beverage offerings.
- Coordinated with brewing team to enhance guest experience.
Tasting Room Staff / Leader
JM Cellars
10.2021 - 08.2023
- Enhanced team productivity implementing efficient workflow processes, monitoring progress through incentive goals and feedback based rewards.
- Contributed to sales and marketing strategies to increase visitor footfall.
- Among leading servers in wine sales and club membership enrollment each year.
- Led team hosting events and managing large groups.
- Developed strong relationships with team members, fostering positive work environment and promoting collaboration.
Wine Production Intern
JM Cellars
04.2021 - 09.2021
- Assisted with monitoring cellar operations, including fermentation, racking, blending, and aging.
- Provided support in regular quality control assessments to ensure production of exceptional wines that align with Winery standards.
- Contributed to positive team environment by collaborating with production staff with clear and efficient communication.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Retail Cashier / Sales Floor Support
Nordstrom Rack
04.2020 - 03.2021
- Enhanced customer satisfaction by providing efficient and accurate cash-handling services.
- Streamlined checkout process for faster transactions, resulting in shorter wait times for customers.
- Maintained clean and organized workspace, promoting positive shopping experience for customers.
- Assisted with store inventory management, ensuring timely replenishment of stock on sales floor.
Education
BBA - Business Administration And Management
University of Washington
Seattle, WA03.2024
Skills
- Customer Service and Engagement
- Team Leadership and Training
- Sales and Marketing
- Event Management
- Wine and Beverage Knowledge
- Product Development
- Brand Representation
Affiliations
- Upsilon Psi Chapter of Delta Sigma Pi, University of Washington Business Fraternity
Languages
Spanish
Limited Working
Timeline
Tasting Room Lead
Hops And Seed Brewing Company
08.2023 - Current
Tasting Room Staff / Leader
JM Cellars
10.2021 - 08.2023
Wine Production Intern
JM Cellars
04.2021 - 09.2021
Retail Cashier / Sales Floor Support
Nordstrom Rack
04.2020 - 03.2021
BBA - Business Administration And Management
University of Washington
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