Summary
Work History
Education
Skills
Timeline
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Haley Gorman

Glendora,NJ

Summary

Dynamic professional with a proven track record at TJX Companies, excelling in customer service management and cash handling. Recognized for enhancing customer satisfaction and boosting sales through effective delegation and training. Adept at multitasking and problem-solving, ensuring operational efficiency and compliance in fast-paced environments.

Professional and prepared healthcare access professional with strong experience ensuring seamless patient admissions and registration processes. Proven ability to work collaboratively within team to achieve organizational goals and adapt to changing needs. Skilled in patient communication, insurance verification, and data management, providing reliable support in fast-paced environment. Known for maintaining high standards and delivering results.

Work History

Key Carrier

TJX Companies
  • Resolved customer issues promptly, enhancing shopping experience and boosting satisfaction.
  • Promoted products consistently during transactions, leading to improved sales performance.
  • Oversaw cash handling processes to ensure compliance with company policies, minimizing discrepancies.
  • Delegated tasks effectively based on team members' strengths, increasing overall productivity.
  • Managed opening and closing procedures to guarantee timely readiness for business operations.
  • Counted cash drawers and reviewed equipment management to maintain operational efficiency.
  • Trained new employees in customer service best practices and store operations, fostering a skilled team.

Patient Access Representative

Jefferson Health NJ
  • Protected sensitive patient information by ensuring adherence to HIPAA regulations during all interactions.
  • Handled difficult situations calmly, demonstrating effective conflict resolution skills.
  • Exemplified excellent customer service through active listening and addressing patient needs.
  • Streamlined billing processes by accurately verifying insurance eligibility and entering claim details.
  • Maintained organized patient records, supporting efficient information retrieval across departments.
  • Worked closely with healthcare providers to coordinate timely appointments and follow-up care.
  • Reduced financial losses by diligently monitoring outstanding balances and pursuing collections.

Education

Highland Regional High School
Blackwood, NJ

Skills

  • Store operations
  • Employee scheduling
  • Delegation
  • Cash handling
  • Customer service management
  • Training and mentoring
  • Daily reporting
  • Bank deposits
  • Multitasking and prioritizing
  • Time management
  • Problem-solving abilities

Timeline

Key Carrier

TJX Companies

Patient Access Representative

Jefferson Health NJ

Highland Regional High School

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Haley Gorman