Haley Hadley
Flomaton,AL
Summary
Dependable server successful at providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
9
9
years of professional experience
Work History
Server
Texas Roadhouse
05.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Bartender
Texas Roadhouse
11.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Training Coordinator
Texas Roadhouse
05.2023 - Current
- Coordinated with department leaders to identify training needs and develop targeted solutions.
- Collaborated with department managers to design customized training plans aligned with organizational goals.
- Developed engaging instructional materials, including presentations, handouts, and interactive activities.
- Worked with central management to identify, plan, align, and address training needs.
- Promoted a culture of continuous learning within the organization by encouraging employee engagement in training opportunities.
Customer Service Representative
D.W.McMillan Memorial Hospital
10.2017 - 05.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assisted patients with making payments on billing accounts
Unit Clerk
Jay Hospital
02.2015 - 10.2017
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Arranged discharges and patient transportations.
Education
High School Diploma -
Flomaton High School
Flomaton, AL05.2013
Skills
- Strong Work Ethic
- High-volume dining
- Service prioritization
- Customer Service
Timeline
Training Coordinator
Texas Roadhouse
05.2023 - Current
Bartender
Texas Roadhouse
11.2022 - Current
Server
Texas Roadhouse
05.2021 - Current
Customer Service Representative
D.W.McMillan Memorial Hospital
10.2017 - 05.2019
Unit Clerk
Jay Hospital
02.2015 - 10.2017
High School Diploma -
Flomaton High School
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