Haley Hitchens
Millsboro,PA
Summary
Driven Shift Lead Manager with 2 years of experience executing daily operations. Multi-tasker with proven success managing facilities while accommodating and servicing customers. Successfully maintains appropriate standards and adheres to safety guidelines.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Lead Manager
Moes Southwestern Grill
2022.12 - 2024.08
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
- Oversaw daily operations, ensuring compliance with company policies, safety regulations, and industry best practices.
- Collaborated with other managers to develop cross-functional strategies for improving business performance.
- Contributed to a positive workplace culture by fostering open communication and collaboration among team members.
Parking Lot Attendant
Highway One
2019.05 - 2021.08
- Facilitated vehicle flow by managing traffic control and parking in assigned area.
- Directed patrons to designated parking spaces.
- Enhanced customer experience with friendly demeanor and prompt assistance when needed.
- Assisted with vehicle flow management, ensuring smooth entry and exit of vehicles in the parking lot.
- Coordinated with other attendants to efficiently manage multiple entrances and exits simultaneously during peak hours.
- Handled cash transactions accurately and responsibly by following company guidelines for secure handling of funds.
- Improved customer satisfaction by providing efficient and courteous service to patrons.
Education
Bachelor of Science - Nursing
University of Delaware
Newark, DE05.2028
High School Diploma -
Sussex Technical High School
Georgetown, DE05.2024
Skills
- Team motivation
- Workplace Safety
- Employee Training
- Policy Enforcement
- Operations Management
- Staff Scheduling
- Cash Handling
- Opening and closing procedures
- Punctual and Reliable
- Accurate money handling
- Delegating Work
- Training and mentoring
- Quality Assurance
- Decision-Making
- Supply Ordering
Accomplishments
In Highschool, I obtained a CNA license and am currently BLS and CPR certified.
Certification
BLS
CPR
Timeline
Shift Lead Manager
Moes Southwestern Grill
2022.12 - 2024.08
Parking Lot Attendant
Highway One
2019.05 - 2021.08
Bachelor of Science - Nursing
University of Delaware
High School Diploma -
Sussex Technical High School
BLS
CPR
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