Haley Howell
Houma,LA
Summary
Dedicated Communications Dispatcher skilled in emergency response coordination, call prioritization, and public safety communication. Proven ability to train new dispatchers and optimize team performance while maintaining confidentiality and professionalism.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sergeant Communications Dispatcher
Lafourche Parish Sheriff's Office
Thibodaux, LA
05.2023 - Current
- Coordinated emergency response efforts by effectively communicating with law enforcement and emergency personnel.
- Monitored radio communications to ensure rapid identification and dispatch of resources in critical situations.
- Managed incoming calls, assessed urgency, and prioritized dispatch based on incident severity.
- Trained new dispatchers on procedures, protocols, and use of communication systems to enhance team performance.
- Utilized computer-aided dispatch (CAD) software to track units, manage incidents, and ensure timely updates for field personnel.
- Provided exceptional customer service when addressing non-emergency inquiries from the public, demonstrating empathy and patience.
- Optimized dispatcher performance through continuous training in communications technology and protocols.
- Maintained up-to-date knowledge of jurisdictional geography to assist first responders in navigating to emergency locations efficiently.
- Developed strong rapport with first responders, fostering trust and cooperation for efficient teamwork.
- Upheld strict confidentiality standards while handling sensitive information related to public safety matters.
- Demonstrated professionalism under pressure, effectively handling high-stress situations during emergency events.
- Collaborated with fellow dispatchers, sharing knowledge and expertise to facilitate seamless operations.
- Promoted a positive work environment through respectful interactions, open communication, and active participation in staff meetings.
- Assisted management in updating policies, ensuring compliance with local regulations and industry best practices.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
Jailer | Office Coordinator
Grand Isle Police Department
Grand Isle, LA
01.2021 - 05.2023
- Supervised inmate activities and maintained safety protocols within detention facility.
- Managed inmate records, ensuring accuracy and confidentiality of sensitive information.
- Ensured the well-being of inmates by conducting regular cell checks and monitoring their physical and mental health.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Improved overall facility cleanliness with thorough inspections and adherence to sanitation guidelines.
- Effectively interacted with staff, offenders, visitors, and public to maintain security within facility.
- Managed inventory control systems to ensure adequate supplies were available at all times for staff and inmates alike.
- Assisted the Chiefs Secretary with Audits of the police department
- Assisted the Chiefs Secretary with handling/responding to emails
Education
High School Diploma -
Grand Isle Highschool
Grand Isle, LAHairstylist -
Omega Institute of Cosmetology
Houma, LASkills
- Quick learner
- Public safety
- Information gathering
- Typing speed (53-60 WPM)
- Attention to detail
- Communication equipment operation
- Call prioritization
- Dispatch software
- Radio communications
- Law enforcement
- Time management
- Prioritizing calls
Certification
- CTO - Communications Training Officer
- PST - Public Safety Telecommunicator
- Fire Service Communications, 3rd Edition
- NCIC
- Louisiana Regional POST Academy
- POST Firearms Qualifications Course
- CJIS
- Lafourche Parish Sheriffs Office - Driver Safety (Defensive/Distracted)
- Ethics (Louisiana Board of Ethics)
- EVOC
- Taser 7
- Active Shooter
- ABLE
- Defensive Tactics
- Narcan
- First Aid
Languages
English
Native or Bilingual
Timeline
Sergeant Communications Dispatcher
Lafourche Parish Sheriff's Office
05.2023 - Current
Jailer | Office Coordinator
Grand Isle Police Department
01.2021 - 05.2023
High School Diploma -
Grand Isle Highschool
Hairstylist -
Omega Institute of Cosmetology