Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Haley Johnson

Rosharon,TX

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Access2Care
08.2022 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Fullfilment Expert

Targert
10.2021 - 08.2022
  • Kept work areas neat, clean and free from debris.
  • Picked and packed order items.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Stocked shelves, racks, and cases with new or transferred merchandise.

Personal Shopper

Walmart
01.2021 - 06.2021
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Training Manager

Taco Bell
09.2018 - 11.2020
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
  • Organized and edited training manuals, multimedia visual aids and other educational materials.

Education

High School Diploma -

South Early College High School
Houston, TX
05.2020

Skills

  • Responding to Difficult Customers
  • Efficient and Detail-Oriented
  • Data Entry and Maintenance
  • Upbeat and Positive Personality
  • Calm and Professional Under Pressure

Timeline

Customer Service Representative

Access2Care
08.2022 - Current

Fullfilment Expert

Targert
10.2021 - 08.2022

Personal Shopper

Walmart
01.2021 - 06.2021

Training Manager

Taco Bell
09.2018 - 11.2020

High School Diploma -

South Early College High School

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Haley Johnson