Haley Kingsley
Topeka,KS
Overview
10
10
years of professional experience
Work History
911 Emergency Dispatcher
Shawnee County Sheriff's Office
Topeka, Ks
10.2020 - Current
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
- Mitigated potential risks during crisis situations by calmly gathering pertinent information from callers and relaying it accurately to responding units.
- Developed strong relationships with first responder teams through regular communication and mutual respect during emergency situations.
- Enhanced communication between first responders and callers by providing clear, concise information during high-stress situations.
Intern
Harvey County Sheriff's Office
Newton, KS
06.2019 - 08.2019
- Observed daily operations and procedures in Patrol, ERT, Communications, Community Corrections, and Court Services.
- Sorted and organized files and reports
Sales Associate
Burnap Brothers Plumbing
Emporia, Kansas
08.2018 - 05.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise
Waitress/Fry Cook
Chicken House
Olpe, KS
06.2014 - 08.2018
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Education
Bachelor of Science - Crime And Delinquency Studies (Criminal Justice)
Emporia State University
Emporia, KS12.2019
High School Diploma -
Olpe Jr./Senior High School
Olpe, KS05.2016
Skills
- Information Gathering
- Problem-Solving
- Critical Thinking
- Works Well Under Pressure
- Teamwork and Collaboration
- Stress Tolerance
- Communications Training Officer (CTO)
- Information documentation
- NCIC Database
- Prioritizing Situations
- Dependable and Responsible
- Coaching and Mentoring
References
- Previous Command Staff: Scott Wanamaker
~785-251-2516
~Scott.Wanamaker@snco.us
- Current Shift Supervisor: Melissa Eade
~785-925-0248
~m.eade83@outlook.com
- Current Co-Worker: Lacey Doiron
~785-438-9587
~Lacey.Doiron@snco.us
- Current Co-Worker/Previous Trainer: Jaclyn Mattia
~785-202-2356
~Jaclyn.Mattia@snco.us
- Personal Reference, Friend: Luis Zuniga-Carrillo
~785-430-7797
~lzuniga@topeka.org
- Personal Reference, Friend: John Munoz
~785-250-2933
~jmunoz@topeka.org
Timeline
911 Emergency Dispatcher
Shawnee County Sheriff's Office
10.2020 - Current
Intern
Harvey County Sheriff's Office
06.2019 - 08.2019
Sales Associate
Burnap Brothers Plumbing
08.2018 - 05.2019
Waitress/Fry Cook
Chicken House
06.2014 - 08.2018
Bachelor of Science - Crime And Delinquency Studies (Criminal Justice)
Emporia State University
High School Diploma -
Olpe Jr./Senior High School