Summary
Overview
Work History
Education
Skills
Timeline
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Haley Kinzie

Storm Lake,IA

Summary

Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.

Overview

4
4
years of professional experience

Work History

Shift Leader

Caribou Coffee
11.2021 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Collected, arranged, and input information into database system.

Certified Nursing Assistant

Regions Hospital
08.2023 - 07.2024
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.

Job Trainer

Party City
10.2020 - 11.2021
  • Conducted new hire orientations and training sessions, and trained current employees on new equipment and procedures.
  • Trained employees to execute tasks in accordance with applicable specifications and procedures.
  • Corrected employee behavior that did not reach accepted standards, and recognized performance that met or exceeded those criteria.
  • Presented training concepts through instructional methods such as how to use and run a register, help set up different parts of the store floor plans and how to fulfill the customers needs.

Education

High School Diploma -

Woodbury Senior High School
Woodbury, MN
06.2022

Skills

  • Conflict Resolution
  • Adaptability and Flexibility
  • Team Leadership
  • Problem-Solving
  • Electronic Charting
  • Reliable team player

Timeline

Certified Nursing Assistant

Regions Hospital
08.2023 - 07.2024

Shift Leader

Caribou Coffee
11.2021 - Current

Job Trainer

Party City
10.2020 - 11.2021

High School Diploma -

Woodbury Senior High School

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Haley Kinzie