HALEY KUNKEL
SIOUX CITY
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
20
20
years of professional experience
Work History
Dispatcher
Siouxland Concrete
11.2016 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 25 fleet trucks.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Customer Service Representative
Allied Solutions
11.2015 - 11.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Restaurant General Manager
Pizza Hut
08.2005 - 10.2015
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
Education
High School Diploma -
North High School
Sioux City, IASkills
- Customer service
- GPS tracking
- Conflict resolution
- Time management
- High-pressure decision making
- Communication skills
- Problem solving
- Vendor relations
- Decision-making
- Stress tolerance
- Dispatching procedures
- Prioritizing calls
- Customer relations
- Schedule management
- Route planning
Timeline
Dispatcher
Siouxland Concrete
11.2016 - Current
Customer Service Representative
Allied Solutions
11.2015 - 11.2016
Restaurant General Manager
Pizza Hut
08.2005 - 10.2015
High School Diploma -
North High School
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