Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Haley Lewallen

Marshall,MI

Summary

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

6
6
years of professional experience

Work History

Floor Supervisor

Firekeepers Casino
02.2023 - Current
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.

Dual Rate Table Games Supervisor

Firekeepers Casino
03.2022 - 02.2023
  • Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
  • Watched closely to catch errors and notified surveillance of irregularities.
  • Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
  • Monitored chips purchases, table inventories and player win ratios.

Table Games Dealer

Firekeepers Casino
04.2019 - 03.2022
  • Handled and shuffled cards and playing pieces to maintain game integrity.
  • Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
  • Learned and followed company procedures to maintain consistency and standards.
  • Managed over $100,000 daily in chips and money transactions with attention to detail to prevent fraud.

Dietary Aide

Medilodge Of Marshall
10.2018 - 07.2019
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Followed all food safety regulations while preparing meals for patients.

Assistant Manager

Midgard Self Storage
01.2018 - 07.2018
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Education

Master of Arts - Organizational Leadership

Central Michigan University
Mount Pleasant, MI
12.2024

Bachelor of Arts - Organizational Leadership

Central Michigan University
Mount Pleasant, MI
05.2024

High School Diploma -

Tekonsha High School
Tekonsha, MI
05.2015

Skills

  • Customer Engagement Strategies
  • Monetary Transactions
  • Employee Performance Reviews
  • Loyalty Programs
  • Effective Customer Communication
  • Team Goals
  • Team Supervision

Accomplishments

    Nominated and received the Keeper of the Month Award in June 2021

References

  • Shannon Jones - Assistant Shift Manager (989) 948-2133
  • Tristen Sobleskey - Dual Rate Pit Manager/Mentor (269) 804-9312
  • Darcie Carr - Dual Rate Pit Manager (269) 832-8025

Timeline

Floor Supervisor

Firekeepers Casino
02.2023 - Current

Dual Rate Table Games Supervisor

Firekeepers Casino
03.2022 - 02.2023

Table Games Dealer

Firekeepers Casino
04.2019 - 03.2022

Dietary Aide

Medilodge Of Marshall
10.2018 - 07.2019

Assistant Manager

Midgard Self Storage
01.2018 - 07.2018

Master of Arts - Organizational Leadership

Central Michigan University

Bachelor of Arts - Organizational Leadership

Central Michigan University

High School Diploma -

Tekonsha High School

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Haley Lewallen