Haley Lyell
Hazel Park
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
Work History
Private Nanny
Care.com
Royal Oak, MI
06.2021 - 07.2026
- Developed engaging activities to promote cognitive, emotional, and physical growth in children.
- Provided personalized care and attention to children's educational and developmental needs.
- Collaborated with parents to create tailored care plans addressing each child's unique requirements.
- Organized schedules balancing educational activities, playtime, and rest periods for optimal development.
- Ensured compliance with health and safety regulations while maintaining a nurturing environment for children.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
Mortgage Loan Officer/Trainee
Rocket Mortgage FieldHouse
Detroit, MI
01.2021 - 05.2021
- Completed comprehensive training in mortgage lending, loan products, underwriting guidelines, and regulatory compliance while preparing for licensure.
- Conducted 400-800 outbound cold calls daily to generate leads, build rapport with prospective clients, and develop strong communications and sales skills.
- Studied federal lending regulations, mortgage products, and industry best practices in preparation for the SAFE Mortgage Loan Originator exam.
- Successfully passed the SAFE (NMLS) Licensing exam on first attempt.
- Demonstrated strong discipline, resilience, and time management by balancing intensive training, high-volume outreach, and exam preparation.
Medical Assistant/Receptionist
Kids First Pediatrics
Hazel Park, MI
05.2019 - 05.2020
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Assisted healthcare providers during examinations, ensuring equipment availability and cleanliness.
- Maintained accurate electronic health records, enhancing data retrieval efficiency and patient care quality.
- Trained new staff on administrative protocols and operational processes for seamless integration.
- Streamlined patient check-in processes, reducing wait times and improving service delivery efficiency.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Managed billing processes accurately, minimizing discrepancies and improving revenue collection rates for the practice.
- Assisted in inventory management, ordering supplies when necessary to maintain adequate stock levels for clinical operations.
Merchandising Specialist
Michigan State University
East Lansing, MI
01.2018 - 05.2019
- Managed merchandising operations across 27 retail locations, ensuring consistent product presentation and compliance with company standards.
- Executed, maintained, and updated planograms for all assigned stores to optimize product placement and sales performance.
- Oversaw inventory stocking and replenishment, maintaining accurate product levels and minimizing stock shortages across multiple locations.
- Trained and mentored new and existing employees on merchandising standards, inventory procedures and retail practices.
- Provided hands-on support within retail locations as needed, assisting with merchandising resets, stocking, customer service, and daily store operations.
- Successfully balanced responsibilities across multiple stores while meeting deadlines and maintaining high operational standards.
Education
No Degree - Nursing
Michigan State University
East Lansing, MIHigh School Diploma -
Hazel Park High School
Hazel Park05-2017
Skills
- Schedule management
- Relationship building
- Time management
- Reliability
- Flexible
- Receptive to feedback
- Positive attitude
- Team player
Timeline
Private Nanny
Care.com
06.2021 - 07.2026
Mortgage Loan Officer/Trainee
Rocket Mortgage FieldHouse
01.2021 - 05.2021
Medical Assistant/Receptionist
Kids First Pediatrics
05.2019 - 05.2020
Merchandising Specialist
Michigan State University
01.2018 - 05.2019
No Degree - Nursing
Michigan State University
High School Diploma -
Hazel Park High School