Haley McCluskey
Mitchell,Indiana
Summary
Customer Service Professional with four years of experience delivering support in fast-paced environments. Certified Clinical Medical Assistant (CCMA) with experience in CPR and Stop the Bleed. Demonstrates strong communication skills, both in-person and over the phone, enhancing customer satisfaction and engagement. Aiming to leverage skills in a dynamic healthcare setting to further improve patient experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Clerk
Southern Indiana Community Health Care
Bedford , Indiana
05.2023 - Current
- Answered phones in a courteous manner while providing excellent customer service.
- Compiled customer information into organized databases for easy access.
- Performed data entry tasks to update customer accounts records.
- Verified accuracy of all paperwork prior to submission for processing.
- Provided support such as scheduling appointments.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Answered telephones, directed calls, and took messages.
Customer Service Cashier
Walmart
Paoli, IN
07.2021 - 05.2023
- Operated cash registers to process payments for goods and services.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Addressed customer questions and concerns regarding products and services.
- Answered phone calls to assist customers with questions and orders.
- Greeted customers promptly and responded to questions.
Cashier
Wendys Restaurant
Paoli, IN
01.2021 - 05.2021
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Operated cash register to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
Housekeeper
Paoli Health And Living Community
Paoli, Indiana
06.2020 - 04.2021
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
- Emptied trash receptacles throughout the property.
- Responded to requests from guests regarding housekeeping needs.
- Used cleaning chemicals following proper guidelines.
- Interacted pleasantly with clients and guests when performing daily duties.
Education
Nursing
Ball State University
Muncie, INSkills
- Problem-Solving
- Cash Handling
- Customer Service
- Time Management
- Appointment confirmation
- Telephone etiquette
Certification
- Certified Clinical Medical Assistant
- CPR
- Stop the Bleed
Timeline
Clerk
Southern Indiana Community Health Care
05.2023 - Current
Customer Service Cashier
Walmart
07.2021 - 05.2023
Cashier
Wendys Restaurant
01.2021 - 05.2021
Housekeeper
Paoli Health And Living Community
06.2020 - 04.2021
- Certified Clinical Medical Assistant
- CPR
- Stop the Bleed
Nursing
Ball State University
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