Haley Miller
Mount Sterling,KY
Summary
Adept at fostering strong customer relationships and streamlining operations, I excelled as Head Teller at Community Trust Bank Inc, where I balanced cash drawers with unmatched accuracy and mentored new staff, showcasing my attention to detail and leadership. My role as a Preschool Teacher at Mt. Sterling Christian School highlighted my ability to create engaging learning environments, blending organizational skills with a positive attitude.
Overview
9
9
years of professional experience
Work History
Head Teller
Community Trust Bank Inc
03.2019 - Current
- Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
- Assisted customers with account inquiries, resolving issues promptly to ensure satisfaction.
- Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.
- Assisted customers with banking needs and inquiries.
- Oversaw currency shipments and deposits while adhering to strict safety guidelines.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Answered inquiries regarding checking and savings accounts and other related products.
- Mentored and trained new tellers on bank procedures and customer service standards.
- Executed wire transfers, stop payments and account transfers.
- Counted, verified and handled bank deposits and armored car transactions.
- Created teller schedule to keep weekly and weekend shifts properly staffed.
- Developed strong rapport with customers by actively listening, addressing concerns promptly, and providing tailored solutions.
- Trained new hires on customer service policies and procedures.
- Educated customers on online banking and mobile banking applications.
- Provided support during audits, gathering necessary documentation and demonstrating compliance with internal controls.
- Strengthened client relationships through exceptional service and proactive identification of financial needs.
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
- Recognized and prevented fraudulent activities and suspicious transactions.
- Cross-sold credit cards, loans and other bank products.
- Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
- Maintained friendly and professional customer interactions.
Preschool Teacher
Mt. Sterling Christian School
06.2015 - 10.2018
- Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Planned and executed activities to stimulate physical, social and intellectual growth.
- Created safe and nurturing learning environment for preschoolers.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Organized and supervised large and small group activities.
- Organized activities to teach preschool children foundational learning skills such as letters and numbers.
- Incorporated music, art and literature into curriculum.
Education
High School Diploma -
George Rogers Clark High School
Winchester, KY06-2009
Skills
- Branch operations
- Organization and planning
- Operational efficiency
- Security procedures
- Staff management
- Positive attitude
- Attention to detail
- Trustworthy and honest
Timeline
Head Teller
Community Trust Bank Inc
03.2019 - Current
Preschool Teacher
Mt. Sterling Christian School
06.2015 - 10.2018
High School Diploma -
George Rogers Clark High School
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