Verified
This profile is verified using an email address.
Haley Mordecai
Summary
Resourceful Restaurant Front of House Manager experienced in enhancing staff performance and driving customer satisfaction through innovative strategies. Demonstrated expertise in team leadership, customer service, and problem-solving within fast-paced environments. Previous experience as Sous Chef included optimizing kitchen operations, managing food costs, and forecasting business trends to align with company goals.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Restaurant Front of House Manager
Tokyo Cowboy
San Antonio, Texas
04.2024 - Current
- Managed daily front of house operations for a lively Japanese steakhouse.
- Coordinated staff schedules to ensure optimal coverage during peak hours.
- Trained new team members on customer service standards and restaurant procedures.
- Promoted daily specials to increase guest engagement and sales.
- Managed cash handling, deposits, and employee hours/tips to ensure accurate financial operations.
- Collaborated with BOH management and FOH managers to deliver exceptional guest experiences and maintain quality presentations of dishes and drinks.
- Resolved customer complaints in a professional manner.
- Assisted in menu planning and special event preparations with kitchen staff.
Associate Manager
La Madeleine
San Antonio, Texas
06.2021 - 04.2024
- Managed daily operations of café, enhancing workflow and ensuring high customer satisfaction.
- Trained and supervised team members on service standards and food safety practices.
- Coordinated inventory management, optimizing stock levels and reducing waste.
- Assisted kitchen with orders during peak times and staff shortages, supporting service continuity.
- Made sure dining room is bussed and orderly, making sure it is orderly for guests.
- Working POS system, counting bank at end of shift and ensuring employees closed properly.
Education
High School GED
San Antonio, TXLanguages
English
Full Professional
American Sign Language
Limited
References
References available upon request.
Work Preference
Work Type
Full TimeLocation Preference
On-SiteLocation: San Antonio, TX
Open to relocation: No
Timeline
Restaurant Front of House Manager
Tokyo Cowboy
04.2024 - Current
Associate Manager
La Madeleine
06.2021 - 04.2024
High School GED