Haley Mullins
Grand Rapids,MI
Summary
Capable pharmacy technician proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with the experience in coordinating with insurance providers, prescribers and individuals to address issues. Detail oriented individual who demonstrates a strong work ethic. Dedicated to providing excellent customer service with the goal of enhancing overall patient care.
Overview
6
6
years of professional experience
Work History
Pharmacy Technician
Meijer
10.2021 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Collected co-payments or full payments from customers.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Counted, measured and compounded medications following standard procedures.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Resolved third-party billing, computer system and customer service issues.
- Managed opening and closing duties for pharmacy.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Private Nanny
Private Family Employer
06.2018 - 09.2021
- Prepared healthy, age-appropriate snacks and meals.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Built positive and nurturing environments to support child social and emotional growth.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Organized different types of activities to enhance physical and intellectual development.
- Assisted children with homework assignments and special projects across different subjects.
- Assisted with light housekeeping duties as well as running errands.
- Transported children to and from school, medical appointments and extra-curricular activities.
- Worked with parents to develop and implement discipline programs to promote positive behavior.
Education
Certification - Immunization Training
Wayne State University
Detroit, MI06.2022
Certification - Medical Transcriptionist And Editors Program
Everett Community College
Everett, WA05.2020
Associate of Arts - Liberal Arts And General Studies
Grand Rapids Community College
Grand Rapids, MI05.2013
Skills
- Medication Dispensing
- Workflow Optimization
- Drug Inventory Control
- Regulatory Compliance
- Insurance Billing
- Problem-Solving Skills
- Confidentiality and HIPAA
- Interpreting and Processing Medication Orders
- Attention to Detail
- Customer Service
- Certified Pharmacy Technician
Timeline
Pharmacy Technician
Meijer
10.2021 - Current
Private Nanny
Private Family Employer
06.2018 - 09.2021
Certification - Immunization Training
Wayne State University
Certification - Medical Transcriptionist And Editors Program
Everett Community College
Associate of Arts - Liberal Arts And General Studies
Grand Rapids Community College