Haley Nieto
Mira Loma,CA
Summary
Results-driven Field Brand Ambassador with over 10 years of experience enhancing revenue growth in Southern California. Managed a network of retail partners across multiple counties, consistently achieving top sales performance. Cultivated long-term brand loyalty through strategic support and product education. Expertise in B2B sales, market intelligence, trade show representation, and compliant marketing to adult audiences.
Overview
1
1
Language
2
2
years of post-secondary education
9
9
years of professional experience
Work History
Customer Service Representative
Pro Electric & Lighting
Victorville, California
02.2018 - Current
- Resolved customer complaints through effective communication and problem-solving.
- Assisted customers with product inquiries and service requests.
- Processed orders and managed billing for electrical services efficiently.
- Coordinated with technicians to schedule service appointments promptly.
Senior Brand Ambassador
Vaporesso
Riverside, CA
11.2023 - 04.2026
- Engaged customers by demonstrating product features and benefits effectively.
- Increased sales and brand awareness through face-to-face marketing.
- Implemented creative strategies to attract attention during public events.
- Participated in community events to promote brand awareness and build customer loyalty.
- Collaborated with marketing teams to execute promotional campaigns and events.
- Organized promotional events and trade shows to increase visibility of the brand.
- Trained new brand ambassadors, sharing best practices and brand values.
- Conducted product demonstrations to highlight features and benefits.
- Provided product training sessions to sales staff on new products or services.
- Promoted positive company image through superior customer service experiences.
- Recommended, selected and helped locate merchandise based on guest needs and desires.
- Introduced sales, promotions and other brand initiatives to gain customer loyalty.
- Effectively built relationships with both established and potential customers.
- Managed relationships with third-party vendors and suppliers for promotional materials.
- Increased sales by encouraging customers to purchase additional products and services.
- Developed and maintained a database of customers and prospects for future promotions.
- Analyzed customer feedback to develop strategies for increasing customer satisfaction.
- Monitored competitors' activities in order to stay ahead of them in terms of branding initiatives.
- Managed promotional inventory, ensuring availability of materials for events.
- Participated in team meetings to discuss strategies and share feedback from the field.
- Delivered public demonstrations for crowds at stores, trade shows and conferences.
Education
Certificate And Limited X-ray License -
Nova Institute of Modern Technology
Whittier, CA 08.1999 - 08.2001
Monrovia High Scool
MonroviaSkills
- Order processing
- Customer relationship management
- Service call coordination
- Product knowledge
- Sales techniques
- Brand promotion
- Customer feedback analysis
- Problem solving
- Conflict resolution
- Bilingual communication
- Cultural competency
- Translation quality
Languages
Spanish
Full Professional
Timeline
Senior Brand Ambassador
Vaporesso
11.2023 - 04.2026
Customer Service Representative
Pro Electric & Lighting
02.2018 - Current
Certificate And Limited X-ray License -
Nova Institute of Modern Technology
08.1999 - 08.2001
Monrovia High Scool