Haley Overstreet
Gadsden,AL
Summary
Experienced dispatcher, scheduler, and administrative professional with a strong background in operations coordination, emergency communications, human resources support, and customer service. Proven ability to manage multiple priorities in fast-paced environments while maintaining accuracy, professionalism, and exceptional communication. Skilled in scheduling, logistics coordination, data management, problem-solving, and remote team support. Recognized for adaptability, attention to detail, and the ability to quickly learn new systems and processes.
Overview
9
9
years of professional experience
Work History
Dispatcher
Mr. Electric (Remote)
04.2025 - Current
- Coordinated daily dispatch operations to optimize technician schedules and service efficiency.
- Monitored service calls and prioritized urgent requests to ensure timely responses.
- Utilized dispatch software to track job progress and facilitate communication between technicians and customers.
- Assisted in training new dispatch team members on operational protocols and system navigation.
Branch Scheduler
Nucor Harris Rebar
06.2024 - 02.2025
- Managed daily schedule adjustments based on production needs and resource availability.
- Monitored inventory levels to inform scheduling decisions and prevent delays.
- Tailored scheduling approaches to accommodate unexpected changes, minimizing impacts on project timelines and costs.
HR Assistant /Office Administrative Assistant
Meyer Utility Structures
10.2023 - 05.2024
- Maintained personnel records and employee documentation.
- Posted job openings and screened applicants.
- Scheduled interviews and coordinated pre-employment testing.
- Provided administrative support to hiring managers and HR personnel.
- Assisted with recruiting, onboarding, and general office operations.
Dispatcher
Jefferson County 911 Dispatch
05.2021 - 02.2023
- Answered emergency and non-emergency calls while maintaining composure under pressure.
- Gathered and documented critical information for first responders.
- Monitored multiple radio channels and dispatch systems simultaneously.
- Coordinated communication between emergency personnel and callers.
- Maintained accurate records in call-tracking software
Export Coordinator
Lineage Logistics - Cold
03.2017 - 05.2021
- Coordinated export shipments and international trade documentation.
- Worked closely with USDA inspectors to ensure regulatory compliance.
- Prepared invoices, bills of lading, certificates of origin, and shipping documents.
- Communicated with domestic and international partners to facilitate timely deliveries.
- Managed inventory levels and shipment tracking.
- Generated reports on shipping costs, timelines, and export activities.
Education
GED -
Gadsden State Community College
Gadsden, ALSkills
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Salesforce
- Transportation Management Systems
- Dispatch Software
- Adobe InDesign
- Data Management Systems
- Customer service
- Decision-making
- Multitasking Abilities
Timeline
Dispatcher
Mr. Electric (Remote)
04.2025 - Current
Branch Scheduler
Nucor Harris Rebar
06.2024 - 02.2025
HR Assistant /Office Administrative Assistant
Meyer Utility Structures
10.2023 - 05.2024
Dispatcher
Jefferson County 911 Dispatch
05.2021 - 02.2023
Export Coordinator
Lineage Logistics - Cold
03.2017 - 05.2021
GED -
Gadsden State Community College