Summary
Overview
Work History
Education
Skills
Fun Facts about me!
Languages
Timeline
Generic

HALEY PASTOR

Tampa,Florida

Summary

I am an enthusiastic and motivated individual passionate about every role I take on. With 3+ years of customer service related experience, I am dedicated to providing highest quality service and making customers feel like family. I am a timely and situationally aware employee dedicated to supporting productive work environments, bringing positivity everywhere I go. I have always had strong organizational skills, & have the ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

4
4
years of professional experience

Work History

Administrative Assistant & Marketing Director

Window & Door Storm Protection
01.2023 - Current
  • Assisted the executive management team in making informed decisions by providing timely and accurate administrative support
  • Maintained files and filing, keeping sensitive information confidential
  • Developed and maintained filing systems for confidential documents and records
  • Created spreadsheets using advanced formulas and functions to analyze large datasets
  • Identified appropriate marketing channels and target customers for campaigns.
  • Wrote engaging and successful marketing, advertising, and website copy.
  • Conducted research to analyze customers' behavior, preferences and purchasing habits.
  • Updated social media platforms with latest news and corporate details.
  • Monitored trends in social media, industry, and competitive landscape to create new material.
  • Used Instagram, Facebook, Canva, Vistaprint, yelp, etc. to gain public attention.

Customer Service Associate

Brand Star Studios
03.2022 - 11.2022
  • Demonstrated strong communication skills by effectively interacting with 50+ customers over the phone, through email, and in person
  • Worked collaboratively with other departments within the organization to ensure seamless customer experience across all channels
  • Analyzed customer feedback data to identify trends in customer satisfaction and dissatisfaction and improve service quality
  • Adhered to company policies and procedures while handling sensitive information securely
  • Managed multiple tasks simultaneously while meeting tight deadlines
  • Utilized problem-solving techniques to identify root causes of customer dissatisfaction and develop solutions that meet their needs
  • Attended training sessions regularly to stay up-to-date on new products, services, software updates
  • Developed creative strategies for retaining customers and minimizing churn rate.

INSIDE SALES REPRESENTATIVE

HomeHunt
05.2019 - 02.2022
  • Cold-calledpotential customers to build relationships and increase sales
  • Conducted market research to evaluate competitor products and pricing
  • Kept stock inventories at level to facilitate sales objectives
  • Implemented innovative approaches such as cold calling techniques to generate qualified leads
  • Maintained an organized database of prospects and current customers including contact information and purchase histories.

Education

Real Estate Sales Associate - Real Estate

Gold Coast School
Miramar, FL
06.2023

BBA - Business Administration

Florida Atlantic University
Boca Raton, FL
05.2023

Skills

  • Complex Problem-Solving
  • Exceptional Communication
  • Customer Relationship Management
  • Policy and Procedure Adherence
  • Call Volume and Quality Metrics
  • Spanish Speaking
  • Complaint Escalation
  • Project Management
  • Quality Assurance
  • Corporate Communications
  • Event Logistics
  • Sales and Marketing Methods
  • Digital Media
  • Global Marketing
  • Client Retention
  • Marketing Analytics
  • Diagnostic Software
  • Building Rapport and Trust

Fun Facts about me!

- I am a fur mom to 3 dogs! 

- I've been dancing since I was 6 years old. 

- I LOVE a challenge. 

- I am a collector of vintage barbies

- I love organizing drawers and closets 


Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Administrative Assistant & Marketing Director

Window & Door Storm Protection
01.2023 - Current

Customer Service Associate

Brand Star Studios
03.2022 - 11.2022

INSIDE SALES REPRESENTATIVE

HomeHunt
05.2019 - 02.2022

Real Estate Sales Associate - Real Estate

Gold Coast School

BBA - Business Administration

Florida Atlantic University

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