Haley Peterson

Training Director/Manager

Chick-fil-A

08.2018 - Current

Developed and implemented comprehensive training program to increase employee productivity and morale.
Collaborated with other departments to align training programs with organizational goals and objectives.
Monitored and evaluated training performance to determine quality and cohesiveness.
Communicated all learning and performance objectives, schedules, and training assessments to upper management.
Managed development of e-learning training materials and activities to enhance learning experiences.
Coordinated technical training and personal development classes for staff members.
Directed field training to enhance participants' skills.
Maintained professional, organized, and safe environment for employees and patrons.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Cross-trained existing employees to maximize team agility and performance.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Defined clear targets and objectives and communicated to other team members.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Set aggressive targets for employees to drive company success and strengthen motivation.
Developed detailed plans based on broad guidance and direction.