Haley Reid
Upland,CA
Summary
Energetically driving customer satisfaction and team efficiency, I excelled at Brandon’s Diner by mastering multitasking and fostering warm customer relationships. Leveraging skills in cash handling and exceptional customer service, I consistently surpassed sales targets. My dedication to team collaboration and a strong work ethic positions me as a valuable asset in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Server
Brandon’s Diner
06.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Crew Member
Wendys
08.2020 - 09.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Time Management
- Organizing and Categorizing
- Dedicated Team Player
- Social media knowledge
- Data Entry
Timeline
Server
Brandon’s Diner
06.2022 - Current
Crew Member
Wendys
08.2020 - 09.2021
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